Ratings based on 125 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
The bed did not have a blanket !
The heating was almost not existent !
The safe did not work!
Pillows of very poor quality!
Television came without instruction and was not working !
Comment from Hotel Management
13 Mar 2024 by giò, Hotel Management
Dear Mr Martines Gaetano,we are really sorry about all this problems you had. I was not working but my colleague informed me. I would like to say that we brought you right the way 2 blankets .About all the other problems we were not informed, you never asked for our help. We didn't know that the safe was not working or the television, or the heating that is complitely brand new, . We have a door man for all the problems that a client can have also during the night. If you would have asked for help we could fix everythng becouse everything is working in that room. We rented that room the day after for 3 nights and evrything is working, so please if you will come back let us know if you have a probleme. Please give us a way to fix it. Thank you so much
by A verified traveler
Posted 27 Sep 2023
Cute boutique hotel very close to ferries. We visited Stromboli for the day. Free street parking in front of the hotel. Very helpful & delights English speaking staff, able to recommend local sites. Beautiful views of the sea. Recommend seeing the Milazzo Castle: large, partially restored containing art exhibit, venue for local theater. Would return, highly recommend!!
by A verified traveler
The hostess with the mostess.
Posted 14 Sep 2023 on HotelsWe had an unexpected overnight stay in Milazzo due to some rough seas, but we couldn't be happier to have stayed at La Chicca Palace. Giovanna was so kind, made some great booking for restaurants for us, and also makes a fantastic Aperol Spritz. Thank you so much for looking after us so well.
by A verified traveler
Posted 7 Aug 2023
by A verified traveler
Dated hotel lacking basic amenities
Posted 10 May 2023 on HotelsDated hotel and dated rooms.
Internet in room did not work
Terrible breakfast served in hotel foyer.
There was no hot water on the last morning of our stay.
Comment from Hotel Management
30 May 2023 by giò, Hotel Management
Dear Mr Raymond and Mrs Caterina, you spent here several days and each day I was here talking to you, we were having small conversations, I was always asking you if everything was fine and you were always answearing that everything was fine, you were smiling to me. our hotel is not dated becouse we work on it constantly, when you were here we were fixing the new restaurant and the new implant of air condition. The morning of your check out we had problem with the hot water, we fixed it in really few hours but you were not here anymore. In real life things get broken, problems happens, nobady can help it, the important thig is how we manage problems, how we take care about them and we were very very fast to fix the problem and we offer you all the extras for the inconvinient. We are really sorry about it but once again we fixed the problem right the way. Best regardsLa Chicca Palace Hotel
by A verified traveler
Posted 26 Apr 2023 on Hotels
The concierge gave us exceptional service, was very welcoming, suggested restaurants and made us feel very welcome. The bedroom and bathroom were quite nice and it was located very close to the ferry terminal. Would recommend!
by A verified traveler
Posted 23 Mar 2023 on Hotels
Comment from Hotel Management
24 Mar 2023 by Giò, Hotel Management
Dear Mrs Caterina Borg,we are realy sorry that afet 4 days at our Hotel you judged us isuch in a bad way becouse of a small problem you had in the norning of your check out.The problem was not because of our negligence, and it we did try to apoligize in many way also not asking you for extras.Best regards
by A verified traveler
Lovely hotel near to port
Posted 31 Oct 2022 on HotelsGreat hotel very near to the port where the ferry drops off/picks up. Lovely spacious room (junior suite) with jetted bathtub and four-poster bed. Very friendly staff. Good breakfast. This was our second time staying here and we will definitely return in the future.
by A verified traveler
Posted 19 Jun 2022
The entire staff were very welcoming and helpful. Enjoyed my stay and enjoyed Milazzo.
Comment from Hotel Management
27 Jun 2022 by giovanna, Hotel Management
Thank you so much for your beautifull words. We hope to have you again here as our guest very soon.
Best regards
Giovanna
by A verified traveler
Pleasant....if a little tatty.
Posted 4 Jun 2019 on HotelsThe staff- absolutely charming, helpful and polite. The rooms- a little jaded- in need of redecoration. The air-com......typically Italian, ie- unfit for purpose.....All in all- a well located little hotel with adequate facilities......saved from mediocrity by the staff.
