Ratings based on 953 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The hotel is well located, close to the subway. Rooms are very clean, and the staff was very helpful.
Comment from Hotel Management
1 May 2024 by The Management, Hotel Management
Dear Diana,Thanks for your lovely feedback!See you soonThe Management
by A verified traveler
Posted 24 Apr 2024
insufficient good restaurants in the area
Comment from Hotel Management
1 May 2024 by The Management, Hotel Management
Dear Arthur,Thanks for your reviewBest regardsThe Management
by A verified traveler
Posted 4 Apr 2024
Lovely stay! Stayed here for 3 days 4 nights with my family. Although there's not much to do near the area apart from strolling around to a few shops, it's conveniently located near Lima Station - right in front the hotel, so you can easily travel to Duomo and other tourist spots in under 30 mins.
The lobby was elegant and welcoming. There's plenty of lifts so you barely wait for long time to get on. Breakfast was amazing, generous serving with a variety of choices which varies on a daily basis! The gym, sauna, steam room and pool was a nice touch as well. The pool may need to be a more heated though as its quite cold when we took a dip. The rooms were decent sized. Definitely need some renovations and it can be quite warm at night. There's AC but they're not as strong. Rooms were cleaned on a daily basis, with fresh new towels as well. Water refilling station near lift 3 was a nice touch. The views from the rooftop terrace was amazing if you're lucky to go up there on a sunny day - you can see the Alps on clear skies! They also allowed us to store our luggage for free in a secured storage behind the desk. The professionalism and hospitality from all the staff have been outstanding! Would highly recommend this hotel!
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear LadyClaire, Thank you for your excellent review! We appreciated your very positive feedback and we are glad to know that you did like our hotel and your stay with us.See you soon!The Management
by A verified traveler
Posted 4 Apr 2024
Excellent location, staff and service. Very good breackfast and excellent service by Christian at the bar.
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Miguel,Thanks for your reviewBest regardsThe Management
by A verified traveler from Dresher
Posted 31 Mar 2024
The walls are not soundproof at all. Some drunken people slammed their door at midnight and was yelling in the hallway and one of the people opened my door while I was laying in bed. Staff at the reception desk were nice. Room is tiny but clean except for the kettle for boiling water needs to be cleaned.
Comment from Hotel Management
4 Apr 2024 by The Management, Hotel Management
Dear Ang,thank you for your review.We would like to apologize for not exceeding your expectations.We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Kind regards,The Management
by A verified traveler
Posted 29 Mar 2024
Great hotel. I don’t recommend walking from Milano Centrale. Take a cab or the Metro stop is right out front. On the Metro station beware of an elderly man with a small grey book bag. He is a pickpocket. Ladro!
Comment from Hotel Management
4 Apr 2024 by The Management, Hotel Management
Dear James,Thanks for your reviewBest regardsThe Management
by A verified traveler from Milford
Posted 25 Mar 2024
Great hotel
Comment from Hotel Management
29 Mar 2024 by The Management, Hotel Management
Dear Andrea,Thanks for your reviewBest regardsThe Management
by A verified traveler from Columbia
Posted 20 Mar 2024
Hotel is next to Metro station so you can connect to all cultural attractions. Staff helpful with directions and good location of restaurants.
Comment from Hotel Management
29 Mar 2024 by The Management, Hotel Management
Dear Edward,Thanks for your lovely feedbackBest regardsThe Management
by A verified traveler
Posted 27 Feb 2024
Very friendly staff, clean, comfortable and walking distance to the train station.
Comment from Hotel Management
7 Mar 2024 by The Management, Hotel Management
Dear Ernestina,Thank you for your lovely feedback. See you soon!The Management
by A verified traveler
Posted 24 Jan 2024
Everything was great about this hotel the staff the food the location. I was happy about everything.
will stay again for sure.
thanks !!!
Comment from Hotel Management
3 Feb 2024 by The Management, Hotel Management
Dear Johnny,thank you for your review.We are really glad to hear that the Hotel’s location and our services matched your preference.See you soon!The Management
