Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Webster
Posted 15 Apr 2024
This is a great location. Staff let us check in early. They were great at arranging taxis. Very near lots of places to eat. Walking distance to many sites. There is street noise at night but that happens in a busy city
Comment from Hotel Management
20 Apr 2024 by Ernesto Noschese GM, Hotel Management
Dear Jean, We appreciate your positive comments about your recent stay at UNAHOTELS Cusani Milano.and we are grateful for all the feedback we receive as this helps us to ensure that the standard we aim to provide remain consistent.We are especially pleased to learn of your overall satisfaction with our standards and service; it is only through such feedback that we can maintain our high level of hospitality.We hope we will have the pleasure of welcoming you back on some future occasionBest regards,Ernesto NoscheseGM
by A verified traveler
Posted 14 Apr 2024
Walkable to most historical and architectural sites
Noisy because of trams
Comment from Hotel Management
20 Apr 2024 by Ernesto Noschese GM, Hotel Management
Dear Aleksandr,So delighted to read that we exceeded your expectations, during your recent stay with us at UNAHOTELS Cusani Milano.We are very happy to read that you enjoyed our location, very convenient to reach the city centre, and all the hotel facilities Thank you also for sharing your valuable feedback and please be assured that we already took in consideration your comments.Looking forward to welcoming you back at your next visit in Milano.Sincerely,Ernesto NoscheseGM
by A verified traveler
Posted 10 Apr 2024
They said that rooms with AC no AC in rooms
by A verified traveler
Posted 3 Apr 2024
I really liked the location, staff was pretty good, but the smell of the restroom in my room #310, smelled like urine.
Comment from Hotel Management
21 Apr 2024 by Noschese Ernesto GM, Hotel Management
Dear Leandro,We appreciate your comments about your recent stay at UNAHOTELS Cusani Milano.It was a great pleasure to read that you appreciated location and our hospitality, your comments will be definitely shared with the Team. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ernesto Noschese GM
by A verified traveler from Hollywood
Posted 29 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Ernesto Noschese GM, Hotel Management
Dear Guest,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani Milano.We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,Ernesto NoscheseGM
by A verified traveler from North Bergen
Posted 25 Mar 2024
Great place
Comment from Hotel Management
20 Apr 2024 by Ernesto Noschese GM, Hotel Management
Dear Martha,So delighted to read that we exceeded your expectations, during your recent stay with us at UNAHOTELS Cusani Milano.We are very happy to read that you enjoyed our location, very convenient to reach the city centre.Looking forward to welcoming you back at your next visit in Milano.Sincerely,Ernesto NoscheseGM
by A verified traveler
Posted 21 Mar 2024
Not worth staying in it. Bad staff manners.
You cannot watch Netflix. They won’t let you!
by A verified traveler
Posted 13 Mar 2024
The hotel is right in the centre, so extremely convenient.
Nice room, friendly staff.
Comment from Hotel Management
17 Mar 2024 by UNAHOTELS Cusani Milano, Hotel Management
Dear Ivan,Thank you very much for taking the time to leave your kind feedback following your recent stay at UNAHOTELS Cusani Milano.We were really happy to read that you have enjoyed the services and facilities at the hotel and we look forward to welcoming you back once again in the future.Kind regards,Ernesto Noschese GM
by A verified traveler from Beirut
Posted 14 Feb 2024
During multiple stays at this hotel, I have consistently chosen to return. The excellent location, attentive staff, and overall property make it a highly recommended choice for anyone.
Comment from Hotel Management
18 Feb 2024 by cusani, Hotel Management
Dear Marisella,Thank you for the time you dedicated in writing a comment regarding your recent stay at Una Hotel CusaniIt is always extremely rewarding to receive such positive comments from our guests as they enable us to always keep our standards very high, and we are pleased to know that we were able to meet your expectations. We thank you for your kind words of appreciation, it is a pleasure to learn you felt comfortable and welcomed as this is constantly what we strive to achieveWe are looking forward to welcoming you again in the near future.Yours sincerely,Ernesto NoscheseGM
by A verified traveler
Posted 11 Feb 2024
Everything you would expect from a City Centre hotel. Very accommodating staff and breakfast is excellent.
Comment from Hotel Management
14 Feb 2024 by cusani, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ernesto NoscheseGM
