Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
by A verified traveler from Cape Coral
Posted 30 Apr 2024
Very nice ,
by A verified traveler from Greenwich
Posted 29 Apr 2024
Great location, fantastic roof top restaurant. Great dinner options. Free breakfast.
by A verified traveler
Posted 20 Apr 2024
Incident - Sunday 14th April at Hotel The Square Milano. Threatened and removed from hotel roof garden by security.
My partner and I were studying on the roof garden of the hotel. We arrived to the roof garden around 1.30pm and quietly enjoyed the sun in the private area whilst studying. At around 4pm, a waiter from the roof top bar (on the same level, but not visible from the roof garden) appeared and told us that this area was not a solarium (despite the garden furniture and signage suggesting so). I explained that we were hotel guests and we had been there all afternoon, with staff passing by and greeting us politely during those hours. He then told us that we should move to the rooftop bar, I explained to him that we had already spent €300 in the rooftop bar over the weekend, and we were not looking to sit in a bar, only to sit in a private space and study. Then, he advised very rudely that if we wanted to continue to sit in the garden area, we had to change our clothing (which my partner did). I was shocked, this garden area was completely private and not part of the rooftop bar, but part of our hotel which was only accessible for hotel guests. It was a no service area and was equipped with garden furniture - a place for the hotel guests to relax.
Around 20 minutes later, the hotel security guard appeared and removed us from the area. He told us that we could not sit there, and we needed to go to our rooms immediately. I have never been treated so disrespectfully.
Comment from Hotel Management
23 Apr 2024 by Assunta Greco, Front office Manager, Hotel Management
Dear Patricio,Thank you for taking the time to share your feedback.Regarding the situation you encountered at the roof garden, we strive to maintain a decorum that aligns with the ambience of our establishment, which is reflective of the historical and stylish nature of our hotel. We wish to clarify that the incident you mentioned, was a request for your partner to cover up, due to her swimwear not adhering to the club dress code policy, which is in place to ensure the comfort of all of our guests.We hope to have the opportunity to welcome you back to demonstrate the high standards we strive for.Warm regards,Assunta Greco, Front office Manager
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 14 Apr 2024
FIRST FLOOR ROOMS ARE NOISEY.
Comment from Hotel Management
16 Apr 2024 by Manager, Hotel Management
Dear Sam,Thank you for taking the time to share your feedback.While we strive to offer a serene and comfortable stay for all our guests, we regret that your experience was not fully satisfactory. Our historical building, designed in the forties, typically receives compliments for its architecture and elegance, and it is disheartening to hear that on this occasion, it did not meet your expectations.We also take pride in our diligent housekeeping team and are sorry to see that the cleanliness did not reflect our high standards. Our aim is to deliver impeccable service and it seems that we fell short during your visit. We do apologise for the inconvenience. It is unfortunate you did not inform us at the time of your concerns so that we may have taken action.We remain committed to providing our guests with a luxurious and relaxing environment, including access to our upcoming Spa facilities, and a variety of room options to suit different preferences and needs.We hope to have the chance to better serve you in the future.Warm regards,
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 2 Apr 2024
This is apparently a hotel that tries to maximise its profit and does not care customer experience at all, I have to give 1 star for this hotel as it fails the most basic requirements for a hotel.
There is a restaurant on the 10th floor of this hotel and the restaurant staffs do some regular work after the restaurant closes in mid night(2 am). The work produced quite some noises. Despite the bad noise isolation of the room, this hotel still chooses to having a few rooms on the same floor. My room was unfortunaly next to where the work happens.
The room I used is literally 2 meters away from where the noisy work come from at 2AM every day. And it is not for 2 min, the whole work took longer than 20 minutes mid night and produce large noise spike sounds like a slapping door or hammering a pipe. Here is what I did:
1, On the first night at 2 am, I could not sleep due to this noise and came out my room noticing someone is doing the work just in front my door, again 2 AM. I told the guy either he stops or I contact reception. The guy was reasonable enough and stopped.
2, On the second day, I complained to the reception and I was told they will make a note to some department.
3, On the second night, the noise came again and I got woke up again. I came down directly to the reception. They asked if I want to change a room, which apparently I did not want since it was 2 am. The noisy work again stopped after security team come upstairs and talke
Comment from Hotel Management
10 Apr 2024 by Assunta Greco, Front office Manager, Hotel Management
Dear Guest,Thank you for taking the time to share a review.While we strive to provide exceptional service and accommodations, we are genuinely disheartened to learn about the disturbances you encountered. Our Lounge Bar, celebrated for its inviting ambiance, is intended to offer a tranquil retreat, and it saddens us to hear that this was not your experience. We truly value the comfort and satisfaction of our guests, which is why our rooms are designed to be a peaceful haven, complete with soundproofing and premium amenities. It is with regret that we acknowledge the disruption caused to you, and we extend our sincerest apologies for any inconvenience this may have caused during your stay. The well-being of our guests is paramount, and our team is committed to ensuring a restful and enjoyable visit for all. We appreciate your feedback regarding the reception's response, and please be assured that we take such matters seriously to continuously improve the care we provide. We are dedicated to maintaining a high standard of cleanliness and hotel condition, and it is concerning to hear your feedback in this area. Please know that we hold ourselves to rigorous standards in all aspects of our hotel's operation.We look forward to welcoming you very soon.Best regards,Assunta Greco, Front office Manager
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 28 Mar 2024
Great stay, no complaints! I will book and recommend again.
