Ratings based on 872 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hillsbororugh
Posted 14 Apr 2024
Loved it!
Comment from Hotel Management
16 Apr 2024 by Guest Experience Coordinator , Hotel Management
Dear Susan, Thank you for your kind feedback about your last stay at STRAFhotel&bar!We are truly pleased to read that you completely enjoyed your stay with us.We look forward to having you here again for another delightful stay in the heart of Milano.Best Regards, Anna
by A verified traveler
Posted 3 Apr 2024
Front desk offered no benefits for either Expedia platinum or Bonvoy gold elite status (we have both). Spa was closed for repairs which was half the reason we booked this property. Nice building but nothing to offer beside that.
Comment from Hotel Management
7 Apr 2024 by Guest Experience Coordinator , Hotel Management
Dear Mr. Eric,Thank you for the time you spent to review your last stay at STRAFhotel&bar.We regret if the experience with us did not completely meet your expectations but we would like to explain some important aspect. For what concern the benefits for VIP Expedia and Bonvoy Member, we are used to extend our best VIP treatment with a welcome amenities and handrwritten message upon arrival while room upgrade, early check-in or late check-out are always complimentary and upon availability. Please, let us know more details to properly understand what other benefits we have missed. Furthermore, we apologize if you couldn't enjoy our Wellness Boutique due to the extraordinary maintenance work occurred during your stay. We really hope to have a second chance to fully satisfy your needs and welcome you back at STRAFhotel. Best Regards, Anna
by A verified traveler from Brampton
Posted 5 Feb 2024
Love the location and the staff. The bathroom was small and breakfast was disappointing
Comment from Hotel Management
5 Apr 2024 by Guest Experience Coordinator , Hotel Management
Dear Mr. John, Thank you for sharing your kind feedback about your last stay at Straf Hotel&bar.We are truly pleased to read that you appreciated the location and the friendliness of our professional Team, always striving to deliver an excellent service. Otherwise, we are very sorry to know that the breakfast disappointed you: we always try to do everything we can to meet our guest's expectations, by providing a wide selection of fresh sweet and savoury products.We hope to have a second chance to welcome you back here, right in the heart of Milano!Best Regards, Anna
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
19 Dec 2023 by STRAFhotel&bar team, Hotel Management
Dear Levon, thank you very much for the time spent to evaluate our Hotel. We look forward to welcome you again in the next future,kind regards, STRAFhotel&bar team
by A verified traveler
Posted 15 Nov 2023
Loud, loud, loud…
Comment from Hotel Management
19 Dec 2023 by STRAFhotel&bar team, Hotel Management
Dear brook, thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We're sorry for the bad feeling perceived during your stay. Our main priority is to ensure our guests’ full satisfaction at all times and we'll take into consideration your suggestions. We hope to have another occasion to welcome you, warm regards, STRAFhotel&bar team
by A verified traveler
Posted 14 Nov 2023
I liked nothing about this property. The loudest place I have ever stayed and staff seemed to not care about the screamng and shouting. The staff lied about fixing the air conditioning 2x. Room Service was like a fast food joint, plastic and food packets... If you do not mind staying up all night, this is the place for you.
Comment from Hotel Management
19 Dec 2023 by STRAFhotel&bar team, Hotel Management
Dear brook, thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We're really sorry for the bad feeling perceived during your stay. Our main priority is to ensure our guests’ full satisfaction at all times and we'll take into consideration your suggestions. We hope to have another occasion to welcome you, warm regards, STRAFhotel&bar team
by A verified traveler
Great location .... average Hotel
Posted 30 Oct 2023 on HotelsMy family (2x Daughters, 1x Wife) stayed for four nights in late October. The hotel is in an excellent location.
The hotel itself is Ok, but not amazing. The rooms are functional but the style is 'cold'. There are no draws, only space to hang clothes.
There is one plug per room, we booked two rooms. The mini bar is Ok, they provide coffee machine tablets but no coffee machine.
The bathroom floods, there are limited toiletries. It's an Ok 4* hotel, not ideal for a family in hindsight.
The staff are all very friendly and welcoming.
Comment from Hotel Management
10 Nov 2023 by STRAFhotel&bar team, Hotel Management
Dear Simon,thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We appreciate your positive feedback about our location. STRAFhotel is very far from a standard hotel since the design, as entirely created by the famous Italian Architect Vincenzo De Cotiis, is different from room to room as reflecting his unique philosophy. Our main priority is to ensure our guests’ full satisfaction at all times and we'll take into consideration your suggestions. We hope to have another occasion to welcome you, warm regards, STRAFhotel&bar team
by A verified traveler
Posted 12 Aug 2023 on Hotels
Comment from Hotel Management
8 Apr 2024 by Guest Experience Team, Hotel Management
Dear Dr.G, Thank you so much for taking your time to share this amazing feedback about your stay with us!We hope to have the pleasure to welcome you back soon.Best Regards,
by A verified traveler
Posted 10 Jul 2023
Lo mejor de esta propiedad es su ubicación. La decoración de las habitaciones simplemente no es para mi. Pero hay que reconocer que pocos hoteles pueden presumir de una ubicación cómo está.
Comment from Hotel Management
17 Jul 2023 by STRAFhotel&bar team, Hotel Management
Dear MARTIN, thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We appreciate your positive feedback about our location. STRAFhotel is very far from a standard hotel since the design, as entirely created by the famous Italian Architect Vincenzo De Cotiis, is different from room to room as reflecting his unique philosophy.We hope to have another occasion to welcome you,warm regards, STRAFhotel&bar team
by A verified traveler
Posted 16 Apr 2023
Bathroom did not have a counter very dark not sure why they would take up a large amount of space in the room for a massage chair best thing about the STRAF was the location
Comment from Hotel Management
8 May 2023 by STRAFhotel&bar team, Hotel Management
Dear Taylor, thank you very much for the time you dedicated in writing your personal experience with STRAFhotel&bar. We appreciate your positive feedback about our location. Our main priority is to ensure our guests’ full satisfaction at all times and we'll take into consideration your suggestions for the future. We hope to have another occasion to welcome you in the future, warm regards, STRAFhotel&bar team
