Ratings based on 954 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
I loved the vintage decore and vibe.
Comment from Hotel Management
29 Apr 2024 by the Management, Hotel Management
Dear Renate, thank you for taking the time to leave your comment and for staying with us. It's a pleasure to read that you enjoyed our hotel and its style. We hope to have the pleasure of welcoming you again in the future. Best regards
by A verified traveler
Posted 24 Apr 2024
Large and spacious rooms . Great restaurant with a nice choice of music . Attentive and kind staff
Comment from Hotel Management
24 Apr 2024 by the Management, Hotel Management
Dear Evgeniia, thank you very much for this excellent review! It is indeed the reward to our effort to provide memorable moments to our Guests. We really look forward to welcoming back to our hotel! Best regards
by A verified traveler
Posted 22 Apr 2024
Metro station is right around the corner but the neighborhood is not a nice area. Nobody walking around. Lots of graffiti. Hotel is old, no electronic keys and housekeeping didn’t change the sheets just remake the bed. Room and towels smell like cigarettes. The only good thing is you can open the window
Comment from Hotel Management
24 Apr 2024 by the Management, Hotel Management
Dear Randy, thank you for evaluating your stay at Starhotels Business Palace. We are pleased to read that you appreciated our proximity to the subway M3, Porto di Mare stop, which makes travel very convenient for exploring Milan. We apologize for the inconvenience with the sheets and the smell of towels: our Housekeepers, who always take care to the cleanliness and hygiene of the rooms, are very sorry about this and are checking what you reported. We hope you will choose to stay with us again, in order to guarantee a better experience. Best regards
by A verified traveler
Posted 7 Apr 2024
They charge me for something the we return
Comment from Hotel Management
8 Apr 2024 by The Management, Hotel Management
Dear Stella, thank you for the time and attention you gave us in sharing your opinion about your experience in Starhotels Business Palace. We apologize for the inconvenience you had with the charge. We understand the importance of a correct payment process, in fact from our side it seems that the charges have been made correctly. However, if you prefer to contact us to sort out any issue, we would be glad to assist you as soon as possible. We appreciate your patience and understanding, and apologize for any inconvenience caused. We hope to see you again in the next future. Best regards
by A verified traveler
Posted 21 Feb 2024
I have no cause for complaint except to say that the breakfast could have been better. No fish was served and we had the same things for breakfast everyday
Comment from Hotel Management
22 Feb 2024 by The Management, Hotel Management
Dear Adenike, thank you very much for the good feedback of your stay. It's so nice and comforting to read that you didn't have any issues to report. Thank you for your comment about the breakfast, we will share it with the Departments involved in order to improve constantly the service offered. It has been a pleasure to have you as our Guest and on behalf of all the Staff, we look forward to welcoming you back. Sincerely
by A verified traveler
Posted 11 Feb 2024
Comment from Hotel Management
14 Feb 2024 by The Management, Hotel Management
Dear Joseph, thank you very much for this review! We really look forward to welcoming back to our hotel. Best regards
by A verified traveler
Posted 6 Feb 2024
Service is good; felt welcomed and always greeted by front desk and all other staff with a smile :) They are quick and patient on providing help to customers as well.
Have stayed in both the Classic Single Room and Superior Double Room before. All the amenities work well without an issue in the rooms, but the room design feels dated.
The condition of the room also varies, depending on the price you are paying.. but overall it's acceptable and spacious.
Some rooms are older, lighting not as bright and carpets in the room are musty.
Others are refurbished and are brighter in general, with wooden floors which are cleaner.
Convenient location, just steps away from the subway station, only a 10-15 min subway ride to Duomo.
Comment from Hotel Management
14 Feb 2024 by The Management, Hotel Management
Dear Joanna, thank you so much for taking the time to describe in such a detailed way your experience of staying in our hotel, and for pointing out the excellent service received from our Staff. As confirmed in your review, our hotel has rooms of different category, size and features: it's a pleasure to know that you had the opportunity to try several of them during your stays. We look forward to welcoming back soon, so that you can try even more rooms! Best regards
by A verified traveler
Posted 6 Feb 2024
Comment from Hotel Management
8 Feb 2024 by The Management, Hotel Management
Dear Joseph, thank you for your feedback. We regret that you did not report the critical issues encountered during your stay and the services that should be improved allowing us to offer you in the future a better experience. We hope to welcome you again for your next stay in Milan. Best regards
by A verified traveler from Palm Coast
Posted 29 Nov 2023
Good location for our needs, close to subway entrance; room bigger than expected; older hotel but clean and in working order; friendly young woman at the desk
Comment from Hotel Management
3 Dec 2023 by The Management, Hotel Management
Dear Donna, we are pleased to hear that you had a pleasant experience with us. We hope to have the pleasure of welcoming you again soon. Best regards
by A verified traveler from Glen Allen
Posted 24 Oct 2023
Very well located, metro stop right around the corner, clean spacious rooms, friendly staff
Comment from Hotel Management
30 Oct 2023 by The Management, Hotel Management
Dear Mrs. Ashley, thank you so much for taking the time to evaluate your experience of staying in our hotel. We are happy to know that the rooms, the location and all the staff was up to your expectations. It's nice to know that our Guests can see our passion and dedication for this work. From our side, we can only renew our daily commitment to improve over time the quality standard obtained with so much hard work. We hope to have you again as our Guests. Best Regards.
