Ratings based on 400 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
Rooms are extremely dated, old. The hotel is however quiet and in a very good location for Makuhari Messe, a lot cheaper than other places around that area.
by A verified traveler
Posted 10 Feb 2024
It's our second time to booked in this hotel . Clean and quite room . Staffs are friendly . Great Customer service. Highly recommended. Will definitely comeback.
by A verified traveler
Overpriced terrible experience. Don’t book here
Posted 8 Feb 2024 on HotelsI first booked this place because it said it had parking on site. But when I arrived they said their parking only allowed small kei cars. So I had to find a public parking garage nearby. Then when I checked in they messed up my booking with someone else’s. They were all over the place, gave me the wrong cards and wrote the wrong check out date on the paper. The room they gave me was very old and dirty and the outlets weren’t even working properly. Everything was from the 90s, the room definitely needs to be remodeled for the price they’re charging people. The hotel had no amenities, not even a coin laundry. The lobby also has nothing but people standing there doing nothing but just staring at visitors. Also booked the hotel including the kids in the booking but when I asked for extra towels from the lobby the old man started complaining that kids don’t get towels even though we were reusing the towels for the other nights so we would have used the same number of towels if they gave us new towels every night anyways. But if I call the lobby and ask for two towels your response should just be “no problem we’ll get two more towels to you right away” but no I get complaining from an old man. What am I over paying a hotel for if I can’t even get two extra towels. And on top of all of this you could feel the hard metal springs on the mattresses. Got terrible sleep and unfortunately booked for a few nights. Feel disrespected with this place being called a “western” hotel.
by A verified traveler from Yokohama
Posted 22 Nov 2023
For business, it’s not necessary to have outlets. Rather how fast you can reach to the messe is more important
by A verified traveler
Posted 4 Oct 2023
by A verified traveler from Dublin
Posted 9 Sep 2023
quiet and clean hotel. The staff was very polite and helpful with questions. The breakfast buffet food was somewhat limited. there wasn't much dining option at the hotel. the hotel is located pretty close to train station and shopping outlets where more dining options were available.
by A verified traveler
recommended
Posted 28 Jun 2023 on HotelsIt was great. I'd stay here again
by A verified traveler
Posted 11 Jun 2023
Our stay was great. The hotel staff was excellent and very helpful. They are efficient and very professional. We really appreciate their effort in making our stay confortable. Walking distance from a train station and with plenty of dinner options.
by A verified traveler
Conference stay
Posted 9 Jun 2023 on HotelsLovely staff, convenient location and comfy executive room.
by A verified traveler
Posted 5 Jun 2023
The Wi-Fi in the hotel room was patchy. It kicked out every few minutes, causing me to lose significant parts of my work and making everything take three times as long. Unacceptable, especially for a room on the executive level.
