Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
the room felt moist and dirty. The cleaning staff opened my door twice while I was in the room without knocking. Check out was at a 11 and they tried to come in around 8 and 9.
Comment from Hotel Management
8 Jun 2024 by Manager, Hotel Management
Hello Deanne,We appreciate you sharing your experience with us. Your feedback is valuable, and we apologize for any inconvenience caused during your stay. Our team will address the issues raised to enhance our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 4 Jun 2024
Pretty decent highway hotel overall. Room was quiet and clean. Pool needed some attention. Very friendly staff and good standard breakfast.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Patrick,Thank you for sharing your feedback with us. We're glad you found the room quiet and clean, and enjoyed the friendly staff and standard breakfast. We appreciate your observations regarding the pool and will address this accordingly. Your comments help us improve for all our future guests.
by A verified traveler
Posted 2 Jun 2024
I book a room for 2 nights, that had a Jacuzzi. I paid almost $300.00 for that room and to come into a very nasty dirty jacuzzi that wasn't clean at aĺl and the the bathroom the tub wasn't clean at all. The tub filled up with water that took about 10 minutes to go out. I could take a shower because of it. I reported it to the staff who ignore he didnt make no notes or reported it. Email General Manager and haven't responded back yet. I took pictures and I do have them.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Wynola, I'm sorry to hear about your unpleasant experience with the Jacuzzi and bathroom cleanliness during your stay. Guest feedback is crucial for us, and I recommend contacting the General Manager directly for further assistance. Your pictures will likely provide valuable information to address this matter. Thank you for bringing this to our attention.
by A verified traveler
Posted 31 May 2024
Ac was not good making a loud noise and was not going down below 69 temperature
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Julie,We appreciate you sharing your feedback regarding the AC noise and temperature. We apologize for any inconvenience this may have caused during your stay. Our team will investigate this matter further to ensure our facilities are operating at their best for future guests' comfort.
by A verified traveler
Posted 29 May 2024
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Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Caroline, We appreciate you taking the time to share your feedback with us. Guest satisfaction is our top priority, and we will address the issues you mentioned internally to improve our services. Should you have any further concerns, please don't hesitate to contact our management team.
by A verified traveler
Posted 23 May 2024
We stayed one night room 121 the worst experience the roomed horrible I had to go purchase air fresheners and it still didn’t help the bathroom wasn’t better stand up shower with a big chair to sit on while showering which was dirty probably from other occupancy. We didn’t even take a shower and sleep in clothes. We really didn’t sleep got up at 6 breakfast wasn’t anything to brag about water down eggs. They charge us $25 for a pillow that housekeeping probably took. We complain to them about service and they complain about a pillow $100 for some run down need to be burned down suite. Do not stay here unless you just don’t care.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Marcello,I am sorry to hear about your experience in room 121. We take all feedback seriously and will address these concerns with our team. We strive to provide a comfortable stay for all our guests and regret to hear that we fell short during your visit. Your feedback helps us improve our services for the future.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
9 Jun 2024 by Manager, Hotel Management
Hello Demuni,We appreciate you choosing our hotel for your stay. We hope you had a comfortable experience and if there are any concerns you would like to share, please reach out to us directly. Your satisfaction is important to us.
by A verified traveler
Posted 19 May 2024
Although the internet went down we still enjoyed our overnight stay.
Comment from Hotel Management
20 May 2024 by Ann, Hotel Management
Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!
by A verified traveler
Posted 16 May 2024
Power was out for a long time. Rooms need dusting.
Comment from Hotel Management
17 May 2024 by Ann, Hotel Management
We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.
by A verified traveler
Posted 15 May 2024
good breakfast. hotel is somewhat ratty
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Fife,We appreciate your feedback on our breakfast offerings. We regret to hear that you found the hotel to be less than expected. Guest comments help us improve, and we will share your observations with our team for future enhancements.
