Ratings based on 969 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Clean and quiet
Comment from Hotel Management
11 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your perfect rating and kind words! We're delighted you found our hotel clean and quiet. Your feedback is greatly appreciated, and we're pleased to know you had a peaceful stay. We look forward to welcoming you back soon for another enjoyable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Everything was good
Comment from Hotel Management
9 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your positive rating on Expedia. We're pleased to hear that everything met your expectations during your stay. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Clean and quiet
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your excellent review and for rating us 5 out of 5! We're pleased to hear that you found our hotel clean and quiet. Your comfort and satisfaction are our top priorities, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 5 Jun 2024
Lied about the pool being open. Dirty room.
Comment from Hotel Management
6 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the misinformation about the pool and the cleanliness of your room. This is not the standard we strive to maintain. Please know that we are addressing these concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
Very dirty even the furniture was dirty. The room had a crack in the window and was covered with packaging tape.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you experienced during your stay. This falls well below our standards, and we take this feedback seriously. We will address this with our housekeeping team to ensure that such oversights do not happen in the future. Additionally, we apologize for the cracked window and the temporary fix with packaging tape. We will have our maintenance team rectify this immediately. We appreciate your feedback and hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
This was the worst place. As soon as we checked in and saw the room and property we left. Forfeited our money and walked out!! Such terrible place and service
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We are sorry to hear about your negative experience at our hotel. We apologize for any inconvenience caused and understand your disappointment. We strive to provide a clean and comfortable environment for our guests, and it is disheartening to hear that we fell short of your expectations. We appreciate your feedback and will use it to improve our services. We hope to have the opportunity to make it up to you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 1 Jun 2024
There is not a pool as advertised. I booked this for my nephew who is three to swim while his dad is in the U of U hospital. I am disappointed and dealing with temper tantrums. I don’t understand how there is a photo of a pool and no pool…
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for any inconvenience caused by the discrepancy with our pool advertisement. We understand your frustration and sincerely apologize for the disappointment this has caused, especially during a difficult time. Your feedback is valuable, and we will take steps to ensure our amenities are accurately represented. Please accept our apologies, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
It was quiet and affordable (only pros). The pool and hot tub were getting “maintenanced” aka, broken. You will be charged a deposit, poor customer service and minimal items. The room will be cleaned but we found a cockroach the last day so I’m sure they are hiding in the walls. Sketch area, bad breakfast. No elevator (for those who might need one). One star, I will pay more money to stay elsewhere and leave a longer review on Google
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is concerning, and we take it seriously. We will address the issues you've highlighted immediately to ensure a better experience for our guests in the future. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you, Virgil, for your rating of 4 out of 5 on Expedia! We are pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us and helps us continue to improve our services. We look forward to welcoming you back and providing an even better stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Room was shabby
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any disappointment caused by the condition of your room. Please know that we take your comments seriously and will work diligently to address any areas in need of improvement. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
