Ratings based on 981 Verified Reviews
3.2 Room cleanliness
3.1 Service & staff
3.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Very dirty even the furniture was dirty. The room had a crack in the window and was covered with packaging tape.
by A verified traveler
Posted 2 Jun 2024
This was the worst place. As soon as we checked in and saw the room and property we left. Forfeited our money and walked out!! Such terrible place and service
by A verified traveler
Posted 1 Jun 2024
There is not a pool as advertised. I booked this for my nephew who is three to swim while his dad is in the U of U hospital. I am disappointed and dealing with temper tantrums. I don’t understand how there is a photo of a pool and no pool…
Comment from Hotel Management
1 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for any inconvenience caused by the discrepancy with our pool advertisement. We understand your frustration and sincerely apologize for the disappointment this has caused, especially during a difficult time. Your feedback is valuable, and we will take steps to ensure our amenities are accurately represented. Please accept our apologies, and we hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 29 May 2024
It was quiet and affordable (only pros). The pool and hot tub were getting “maintenanced” aka, broken. You will be charged a deposit, poor customer service and minimal items. The room will be cleaned but we found a cockroach the last day so I’m sure they are hiding in the walls. Sketch area, bad breakfast. No elevator (for those who might need one). One star, I will pay more money to stay elsewhere and leave a longer review on Google
Comment from Hotel Management
31 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the shortcomings you experienced during your stay. Your feedback is concerning, and we take it seriously. We will address the issues you've highlighted immediately to ensure a better experience for our guests in the future. We understand your disappointment and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you, Virgil, for your rating of 4 out of 5 on Expedia! We are pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us and helps us continue to improve our services. We look forward to welcoming you back and providing an even better stay next time.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
Room was shabby
Comment from Hotel Management
28 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback on Expedia. We apologize for any disappointment caused by the condition of your room. Please know that we take your comments seriously and will work diligently to address any areas in need of improvement. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
Good easy stay
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review. We're glad to hear that you had an easy and good stay with us.If you have any suggestions for improvement or specific feedback, please let us know. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 17 May 2024
The staff was easy to work with when I added another night stay.
Comment from Hotel Management
21 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear our staff was able to assist you smoothly with your extended stay. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 13 May 2024
it was good
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your positive experience! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
