Ratings based on 252 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Everything was good.
Comment from Hotel Management
29 May 2024 by Viviana, Hotel Management
Thank you for taking the time to give us an awesome review!! we appreciate hearing about your experience here at The Hampton Inn!
by A verified traveler
Posted 28 May 2024
Overall overnight stay was good. The reason I didn’t put an excellent rating was because wifi for TV never worked, even though it was connected. Toilet handle was broken.
Comment from Hotel Management
29 May 2024 by Viviana, Hotel Management
Thank you for taking the time to let us know. We appreciate the feedback. We will look into this issue to ensure we are up to Hilton Standards. We hope you chose to stay with us in the future!
by A verified traveler from New Braunfels
Posted 26 May 2024
The late check in was flawed as the card reader malfunctioned for numerous rooms. The breakfast was poor as the eggs were burnt, the oatmeal plaster, and no milk to thin it.
Just mediocre!
Comment from Hotel Management
28 May 2024 by Viviana, Hotel Management
Thank you for taking the time to leave us a review, your Feedback means a lot to us! We apologize for the inconvenience caused to you at check in regarding our card reader and our breakfast department. It is helpful to us to know our guest experience as we take into consideration areas we can advance in. We hope you chose us again in the future!
by A verified traveler
Posted 24 Apr 2024
The hotel blind-sided both me and Expedia, canceling my reservation without notice. I only learned I was canceled when I arrived after a long drive, tired and ready to crash. The hotel claimed it was “overbooked.” That’s really lousy!
Comment from Hotel Management
20 May 2024 by Viviana, Hotel Management
I apologize for the inconvenience. Your feedback is important to us. We hope you give us another chance in the future!
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Lucy, GM, Hotel Management
Thank you for for leaving us this great rating. We hope eo see you again soon!
by A verified traveler from Manvel
Posted 1 Apr 2024
Comment from Hotel Management
2 Apr 2024 by Lucy, GM, Hotel Management
Thank you for your great rating!
by A verified traveler from Liberty Hill
Posted 31 Mar 2024
Comment from Hotel Management
23 Apr 2024 by Lucy, GM, Hotel Management
Thank you for leaving us a rating. We hope you can give us another chance in the future.
by A verified traveler from Liberty Hill
Posted 31 Mar 2024
The staff were not welcoming or nice. Unprofessional and rude. Seemed as though I was an inconvenience.
Comment from Hotel Management
1 Apr 2024 by Lucy, GM, Hotel Management
I apologize, I will communicate this with the team. It is with your feedback that we better understand what our guest need. We hope you give us a chance in the future.
by A verified traveler
Posted 24 Mar 2024
Staff was friendly and helpful!
Comment from Hotel Management
27 Mar 2024 by Lucy, GM, Hotel Management
Thanks for your review, we hope to see you again soon!
by A verified traveler
Posted 9 Mar 2024
Some hair was left in shower, as well as on the sheets!
Comment from Hotel Management
19 Mar 2024 by Lucy, GM, Hotel Management
hank you for taking the time to leave us your review. It's through our guest feedback that we are able to improve. We were honored to have you as our guest. Please rest assure that we are making serious changes and improving in areas mentioned in your review. We do hope you will give us another try.We hope to see you again soon!
