Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Had an oder in hallway
Just a strange vibe
Comment from Hotel Management
7 Jun 2024 by Jeff ~ General Manager, Hotel Management
We appreciate the response and are looking to see if something out of the ordinary is creating the odor. Thanks for staying with us.
by A verified traveler
Posted 29 May 2024
I like everything about it
Comment from Hotel Management
30 May 2024 by Cindy, Hotel Management
I am glad to hear that you enjoyed your stay. We look forward to seeing you again on a future stay!
by A verified traveler
Posted 27 May 2024
We stayed for a wedding with our newborn and dog. We got home and my husband and our dog had worms crawling on them. The room was dirty. The layout was amazing and outdoor area was beautiful.
Comment from Hotel Management
28 May 2024 by Cynthia Balcewicz, Hotel Management
Thank you the feedback on your recent stay. I am sorry to hear that you had an issue with worms. Engineering did check your room and did not find any evidence worms. I am not sure where they could have come from but maybe with all the rain, they could have picked them up from outside. We hope to see you again in the future and exceed your expectations on your next stay.
by A verified traveler
Posted 24 May 2024
Clean and very friendly
Comment from Hotel Management
28 May 2024 by Cynthia Balcewicz, Hotel Management
Thank you for the positive review. We look forward to seeing you again!
by A verified traveler
Posted 18 May 2024
The only concern we had was the bed and that is because it was not our own bed at home! We woke with back aches because we have a memory foam mattress and sleeping on anything other than that kills our back! The hotel was very nice and very clean, the staff were very friendly and accommodating! We would 100 percent stay here again on our future travels to Rhode Island! So, we had no complaints at all, just that it wasn’t our bed!
Comment from Hotel Management
20 May 2024 by Jeff ~ General Manager, Hotel Management
Thank you so much for staying and providing the detailed response on your experience. Your business is appreciated and we hope your summer goes well.
by A verified traveler
Posted 17 May 2024
I loved the lobby with all the sofas, chairs, etc. The staff was super helpful and friendly. I do wish there was a better breakfast option, but I know hotels have cut back. The room was clean and the mattresses were comfortable. I do wish there had been some lotion since it is difficult to pack it when flying. I loved that all the shampoo, conditioner, and body wash was in squirt bottles, making it easy to use in the shower. I will definitely return when I visit RI again.
Comment from Hotel Management
20 May 2024 by Jeff ~ General Manager, Hotel Management
Thank you for staying with us and we appreciate the detailed feedback. We hope to see you again should you return to the area.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Jeff ~ General Manager, Hotel Management
Thanks for staying and providing survey feedback. We hope to see you again should your travels bring you back to the area.
by A verified traveler
Posted 10 May 2024
Overall, nice hotel. Location was close to groceries and restaurants so very convenient. The property itself was undergoing renovation on the pool area so the pool was unable to be used. Property seems on the older side so can see wear and tear throughout. Provide limited breakfast and had to purchase the breakfast items. Gym is available and was easy to access but only had basic and limited equipment. Room was big, clean, quiet, overall comfortable. Staff seems reduced at the time of visit so experienced some wait times for a front desk personnel to appear to assist. When assisted, staff was generally respectful and provided friendly service.
Comment from Hotel Management
10 May 2024 by Jeff ~ General Manager, Hotel Management
Thank you for staying with us and providing the detailed response. We will use this to find ways to further improve the guest experience.
by A verified traveler
Posted 9 May 2024
I booked the property for pool and hot tub only to find out after chdcking in that not only is the pool not functional, its under full renovation. There was no breakfast. Front desk clerk said "youre better off going down the road because all we have is whats in the cooler" and pointed to some yogurt which was available for a surcharge. Im sure its not reflective of all Sonesta locations but im a 1 and done. I spend alot on travel and its not worth sacrificing my comfort away from home. Wont be booking a Sonesta again.
Comment from Hotel Management
10 May 2024 by Jeff ~ General Manager, Hotel Management
Thank you for staying with us. We did have the pool closure listed on the Expedia website since December of 2023 and I am sorry you missed this when booking. Thanks again for staying with us.
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
30 May 2024 by Cindy, Hotel Management
Thank you for taking the time to review our property. We look forward to seeing you on a future stay!
