Ratings based on 435 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
Good breakfast. Friendly , professional staff.
Comment from Hotel Management
4 Mar 2024 by Michael-GM, Hotel Management
Thank you for your positive review. We hope we have the chance to provide you lodging again in the future.
by A verified traveler
Posted 28 Feb 2024
The rooms A/C or compressor went on and off all night with the sound of a jet engine and ran for about 20 minutes at a time. Could not turn it off, the panel was locked and got no sleep.
Comment from Hotel Management
1 Mar 2024 by Michael-GM, Hotel Management
Thank you for taking the time to share your experience with us. I apologize for the inconvenience.
by A verified traveler
Posted 27 Feb 2024
In residential zone I feel like home
Comment from Hotel Management
27 Feb 2024 by Michael GM, Hotel Management
Thank you for your positive review!
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Michael-GM, Hotel Management
Thank you
by A verified traveler
Posted 20 Feb 2024
We have stayed at this property before, and it is convenient and a pretty good hotel. However, in comparison with the Residence Inn we just stayed at last month in Washington, DC, this one failed us in a several ways: 1) Breakfast--powered eggs, all breads wrapped in plastic, pre-packaged stuff.... 2) television couldn't hook into our Netflix or Hulu accounts... 3) rollaway came as a folded-in-half bed and was terribly uncomfortable. Staff was kind, and quick to help.
Comment from Hotel Management
20 Feb 2024 by Michael- GM, Hotel Management
Thank you for taking the time to let us know about your recent stay. I would like to address each issue individually. We are currently in the process of upgraded TV entertainment package to include streaming channels. This is a long process. We do not or have never used powdered eggs. We do not use shelled eggs per Marriott requirement, but they are liquid and not powdered. We do individually wrap most items as our guest would rather not have their food exposed to other guest that may handle them first. I would also like to apologize for the comfort of the rollaway. I hope we have the opportunity to serve you again in the future so you can see the upgrades for yourself.
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by Michael-GM, Hotel Management
Thank you for your positive review. I hope we have the opportunity to serve you again in the future.
by A verified traveler
Posted 18 Feb 2024
The staff was amazing!!! Friendly, professional and very accommodating! The property is also extremely nice and well maintained!
Comment from Hotel Management
19 Feb 2024 by Michael- GM, Hotel Management
Thank you for your great comments. I will share with the staff. I hope your travels bring you to Newport again.
by A verified traveler
Posted 15 Jan 2024
The pool was small and shallow but everything else was close to expectations.
Comment from Hotel Management
16 Jan 2024 by Michael- GM, Hotel Management
Thank you for your positive review. I hope we have the opportunity to serve you again in the future.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Michael - GM, Hotel Management
Thank you for your positive review. I hope we have the opportunity to provide you with any future hotel accommodations.
by A verified traveler
Posted 31 Dec 2023
Thank you
Comment from Hotel Management
3 Jan 2024 by Michael-GM, Hotel Management
Thank you for the positive review. We hope we have the opportunity to serve you again in the future.
