Ratings based on 315 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.1 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
The staff was very friendly and helpful. The room was very clean. Although the property appears a little run-down on the outside, everything on the inside was very nice.
Comment from Hotel Management
21 May 2024 by Cherae, Hotel Management
Dear Amber,We are pleased to see that you had a wonderful stay with us, and we were able to provide you with everything you needed. We are continuing to make improvements to the property and hope you will see the changes on your next visit.Best regards,
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by Cherae, Hotel Management
Dear John,It seems you enjoyed your visit with us. We hope you will be a regular visitor to our area and will allow us to host you again in the near future.Best Regards,
by A verified traveler from Monroe
Posted 18 May 2024
Good
Comment from Hotel Management
21 May 2024 by Cherae, Hotel Management
Dear Cathy,We are pleased to see that you enjoyed your stay with us. We hope to see you again soon to provide you with an exceptional experience.Best Regards,
by A verified traveler
Posted 13 May 2024
It was difficult to find the lobby in the dark. It is separated from the rooms
The property itself is run down on the outside but the inside was sparkling clean. I could smell the bleach, which was fine with me
The beds were very comfortable. I would stay here again. The price was good and all I needed was for it to be a clean place to get rest before hitting the road again
It served its purpose
Comment from Hotel Management
14 May 2024 by Cherae, Hotel Management
Dear Janie,I apologize that you had difficulty locating the lobby at night. We have added lights throughout the property to ensure our guests can see well. We are pleased that you enjoyed the cleanliness and comfort of your room. All our rooms have been recently renovated and the housekeeping staff does an amazing job.We hope you will consider staying with us again in the future.Warm Regards,
by A verified traveler from Cary
Posted 11 May 2024
Renovated recently, nice mattress and pillows
Clean
Comment from Hotel Management
13 May 2024 by Cherae, Hotel Management
Dear Samy,We are very pleased to see that you found your accommodations comfortable and clean and that you liked the renovations. We hope your experience will lead you to choose to stay with us again in the future.Warm Regards,
by A verified traveler
Posted 4 May 2024
Dont know the age of this property but it has seen better days.
Comment from Hotel Management
6 May 2024 by Cherae, Hotel Management
Dear Ursula,Thank you for your response. This property was originally built in the 1960's and has been completely remodeled over the course of the past 6 years. I am sorry that you weren't completely satisfied with your stay. I hope we will be able to show you an exceptional stay in the near future.Best regards,
by A verified traveler
Posted 29 Apr 2024
The building is old but it was clean! I loved that it was so easy to access from the road. The staff was very friendly. I will definitely stay here again.
Comment from Hotel Management
30 Apr 2024 by Cherae, Hotel Management
Dear Susan,We are very pleased that you enjoyed your stay. We love what we do and try to make sure it shows in the way we treat our guests.We hope to see you again soon!Best Regards,
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Cherae, Hotel Management
Dear Ray,Thank you for a great rating! We are pleased to see that you enjoyed your stay with us. We hope you will continue to visit us each time you are in the Middlesboro area.Best Regards,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Cherae, Hotel Management
Dear Cindy,Thank you for rating your stay with us. We hope you were pleased with your stay and will return to visit us again in the future!Warm Regards,
by A verified traveler from Sterling
Posted 18 Apr 2024
the desk staff is friendly & efficient.
Comment from Hotel Management
19 Apr 2024 by Cherae, Hotel Management
Dear Christopher,We are pleased that you enjoyed your stay and the staff service. We look forward to seeing you again in the future.Best Regards,
