Ratings based on 966 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Tg
by A verified traveler
Needs improvment.
Posted 6 Dec 2023 on HotelsRooms are miles away from the reception, very dust rooms and also many cobwebs and spiders in the room. Cleanliness should definitely be improved. Bearing in mind that this hotel has a great opportunity with business travelers as it is right next to the industrial area, it should be improved. Breakfast was plentiful, but no continental options. Lots of confusion by all as the breakfast is all over the area and people cannot find things. Staff at reception are quite poor, spent 10 minutes filling all the details on an ipad that they asked and when its time to get the invoice with the company name, its blank. Took 6 attempts to get it right, including the staff googling for the address and putting what they think is right rather than what you tell them. Utter incompetence, but is the usual Danish standard for hospitality.
Would recommend staying there, but be warned about the cleanliness, although not unhygienic, and the poor staff.
Comment from Hotel Management
6 Dec 2023 by Diana, Hotel Management
Hi, Thank you for taking your time to review our hotel. We will forward your comments to the managers of the different areas.We wish you a great day and hope to welcome you another time.Best regardsDiana M.Comwell Middelfart
by A verified traveler
Posted 27 Aug 2023 on Hotels
by A verified traveler
Posted 22 Aug 2023 on Hotels
by A verified traveler
Posted 13 Apr 2023 on Hotels
the hotel was advertised as a 4 Star hotel
The experience was a disaster it was like going into. Prison
The entire experience was horrific
Including breakfast which was very bad and I was left with bad stomach after breakfast
Comment from Hotel Management
23 Apr 2023 by Freja Knudsen, Hotel Management
Dear guest, Thank you for your review of our hotel - I'm really sorry to read about your experience at our hotel. The advertisement of the four stars is actually based on reviews from other guests who booked their stay through Hotels.com - our hotelgroup does not make use of the star concept in our marketing strategy. Unfortunatly, we did not have any other guests complaning about a bad stomach on this date but if you experience this another time please to not hesitate to contact the front desk staff - they will be able to help you further as we take claims like this very seriously. If you have anything to add please contact us. Best regards, Freja KnudsenComwell Middelfart
by A verified traveler
Posted 1 Sep 2022 on Hotels
by A verified traveler
Posted 18 Aug 2022 on Wotif
Good property, small room but we knew it would be. Very hot weather there but no air conditioning. Although we paid a few months ago, we were told a few days prior that we would have to move to another hotel for the last day of our stay. The other hotel room was not ready until 3 p.m. Not good enough!
by A verified traveler
Posted 2 Aug 2022 on Hotels
by A verified traveler
Posted 4 Mar 2022 on Hotels
by A verified traveler
Posted 1 Mar 2022 on Hotels
