Ratings based on 290 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
Great luxury hotel. Nice restaurant and perfect wellness area
Comment from Hotel Management
31 Mar 2024 by ^Anouk, Hotel Management
Thank you for your review! we truly appreciate that you took the time to leave a review for us. We hope to welcome you again in the future.
by A verified traveler
One of the best vd Valk hotels
Posted 15 Oct 2023 on HotelsGreat pool, beautiful Wellness. Lunch great. Rooms very big and beautiful design
Comment from Hotel Management
16 Oct 2023 by ^Erwin, Hotel Management
Thank you very much for your positive review. How good to hear that everything was to your satisfaction during your stay at our hotel. Thank you very much for the nice compliments about the facilities, the rooms and the lunch. We hope to welcome you again to our hotel in the future.
by A verified traveler
Posted 12 Sep 2023 on Orbitz
Quite and spacious room
Comment from Hotel Management
13 Sep 2023 by ^Nova, Hotel Management
Thank you for your positive review and how nice to hear that the room was to your liking! We hope to welcome you again to our hotel in the future.
by A verified traveler
Posted 30 Jun 2023 on Hotels
Comment from Hotel Management
8 Jul 2023 by ^Erwin, Hotel Management
Hartelijk bedankt voor uw 5 sterren beoordeling. Wij hopen dat alles in orde is geweest tijdens uw bezoek aan ons hotel en dat alles is verlopen zoals verwacht. Wij hopen u in de toekomst nogmaals te mogen verwelkomen om dezelfde service opnieuw te mogen bieden.
by A verified traveler
Posted 14 Jun 2023
I have travelled extensively never ever have l been told on day it was 34c the Air Conditioning was broken in our room that they had no other accommodation as hotel was booked. I explained l booked this hotel because of the air conditioning six months prior to coming due fact l have a lung disease. I was then told 15 minutes later that they did have another room two rooms down and we could move to this room reassured the A/C worked. The room was not clean the shower still had the shampoo from the prior guest. The shower, the sink, the floor with dirty, the toilet was dirty.. and the air conditioning never dropped below 23 Celsius in the room. When we reported these conditions to the front desk, they simply said they were full. And that they could give us bottle wine for the inconvenience. Clearly, they have not learned anything from Covid and clean conditions for people to stay in.
After I had spent over $350 for a room with no air conditioning, and was offered a bottle wine for the deficiencies. I don’t drink. So clearly l received no compensation.
Clearly the management had no interest in our health and safety.
Comment from Hotel Management
15 Jun 2023 by Front Office, Hotel Management
Thank you for your review. I am sorry to hear that your stay was not up to the standard that you are used to from our hotel. I can imagine the inconvenience of a not functioning airconditioning during these hot days. Our staff was unable to detect what was wrong with it at t he time. Due to an early departure we where able to move you to another room, which was quickly cleaned by our F&B staff as the housekeeping had already left the hotel. We where under the impression at the time that the problem was solved. The next day during check-out we heared that the cleaning was not up to standard and that the airconditioning in the new room did not manage to reach the requested temperature. Unfortunately at that moment we where not able to do any more about it. We are very sorry to hear that you did not receive the service that you are used to from our hotels and ofcourse hope that you will give us another chance in the future. Suzanne
by A verified traveler
Posted 18 Apr 2023
Extremely modern and well kept facilities. Friendly staff and convenient location. No complaints at all.
Comment from Hotel Management
20 Apr 2023 by ^Erwin, Hotel Management
Thank you very much for your positive review! We're glad to hear that you've had such a pleasant stay with us. We hope to be welcoming you back in our hotel in the future again!
by A verified traveler
Posted 13 Sep 2022 on Hotels
Comment from Hotel Management
18 Sep 2022 by Front Office, Hotel Management
Thank you for your 5-star review. We hope to welcome you again in the future. Suzanne
by A verified traveler
Posted 8 Aug 2022
Beautiful hotel. Staff was very nice and accommodating. Highly recommend.
Comment from Hotel Management
23 Aug 2022 by Suzanne, Hotel Management
Thank you for your kind review and your compliments. We will share these with our staff! We are looking forward to welcoming you again in the future. Suzanne
by A verified traveler
Posted 19 Jun 2022
Very clean good breakfast and amazing parking
Comment from Hotel Management
20 Jun 2022 by ^barbara, Hotel Management
Thank you very much for your positive review! We're glad to hear that you've had such a pleasant stay with us. We hope to be welcoming you back in our hotel in the future again! ^Barbara
by A verified traveler
Posted 30 May 2022
