Ratings based on 5,373 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
great place 2nd time here highly recommend
by A verified traveler
Posted 18 Jun 2024
This place was perfect
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear Jessica, Thank you for your feedback. We hope to see you soon.
by A verified traveler
Posted 18 Jun 2024
Nice
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear Antonio, Thank you for your feedback. We hope to see you soon.
by A verified traveler
Posted 18 Jun 2024
This was my first experience at this facility and it was very pleasant although a little pricey. The only complaint is have is the nonchalant demeanor that was given when I call over 10 times to notify the hotel of my flight cancellation and next day arrival.
After calling repeatedly and waiting on hold over 25 min each time, I was finally able to speak with someone who didn’t seem too interested in my dilemma and then placed me back in to a loop of being transferred and waiting to extended periods of time. Also once at the resort, there were a lot of small children. Maybe one day it would be separated into sections and there could be an adult only side.
Other than this issue, I loved my experience and the staff and I look forward to visiting again soon.
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear Shante, We are thrilled to hear that you enjoyed your stay with us! Your feedback is incredibly valuable to us, and we are proud to have exceeded your expectations with our exceptional service and outstanding staff. We are especially pleased to hear that Freddy, Malik and Eric provided you with excellent care. Our team is dedicated to ensuring that all of our guests have a delightful experience and feel right at home. We would be delighted to welcome you back for another stay, and we promise to make your next visit even more unforgettable. Thank you for choosing us as your preferred destination!
by A verified traveler
Posted 18 Jun 2024
Not enough options
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear Mozes, Thank you for your feedback. We hope to see you soon.
by A verified traveler
Posted 17 Jun 2024
Overall very good however very disappointing that the pools close at 7pm
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear Dennis, Thank you for your feedback. We hope to see you soon.
by A verified traveler
Posted 17 Jun 2024
Nice place
Comment from Hotel Management
17 Jun 2024 by Selim, Hotel Management
Dear Alejandro, Thank you for sharing your experience at Fontainebleau Miami Beach. We are elated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 17 Jun 2024
I will never return to this hotel under the current management... The majority of the staff would never listen to a concern, only immediately remind me that it is a big hotel and whatever the issue i should understand. All they were actually telling me is I should not choose to stay at a big hotel. I got the message.. 9 days of a very poor choice and not cheap.
Comment from Hotel Management
18 Jun 2024 by Selim, Hotel Management
Dear John, Thank you for taking the time to share your feedback with us. We apologize that we were unable to meet your expectations during your recent stay. It is always our goal to provide our guests with a luxurious and high-quality experience, and we regret that we fell short on this occasion. Your review is important to us, and we will take it seriously as we work to identify areas where we can improve. Thank you again for your feedback, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 17 Jun 2024
Excellent service, great views and great access to the beachfront. Definitely coming back again soon. Also a strongly considering membership to this hotel.
Comment from Hotel Management
17 Jun 2024 by Selim, Hotel Management
Dear Benedict, Thank you for sharing your experience at Fontainebleau Miami Beach. We are elated to hear that your stay was amazing and that you were able to fully unwind and relax. Our mission is to provide you with a memorable and exceptional experience, and it appears that we have succeeded in delivering a five-star service. Thank you for choosing Fontainebleau Miami Beach for your stay and we hope to have the pleasure of hosting you again in the future.
by A verified traveler from Tenafly
Posted 16 Jun 2024
Black mold was found in our bathroom and we were denied a room upgrade, were only given $100 in room credit and the room we were switched to was a downgrade from the previous room.
Comment from Hotel Management
17 Jun 2024 by Selim, Hotel Management
Dear Olga, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the disappointing conditions of the room. We strive to provide all our guests with a high-quality experience and a pleasant stay, but it appears that we fell short of meeting your expectations. Your comments will help us identify areas of opportunity for improvement. We hope that on your next visit, we will have the opportunity to exceed your expectations and change your opinion of our property.
