Ratings based on 776 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Smell of smoke inside the property was very prominent so definitely I will not take my family next time to stay here. Also breakfasts didn’t have eggs which was a surprise. Otherwise it was very quiet place so that was good.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello Ajay,We're sorry to hear about your experience. We appreciate your feedback on both the smoke smell and breakfast options. Our team will look into this to enhance our services. We're pleased you found the property quiet during your stay. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 31 May 2024
Unfortunately the bedsheets were smelly, bathroom was not clean
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello iman,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with our housekeeping team for further review and improvement. We strive to provide all guests with a comfortable and clean environment during their stay.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Robert, We appreciate you choosing to stay with us. Feel free to reach out to us directly with any feedback from your recent stay. We hope to welcome you back again in the future.
by A verified traveler
Posted 26 May 2024
Not very clean - walls & carpets stained. Shower walls a bit moldy. Lost cable service after an internal power surge the evening we checked in. Was convenient on a long road trip, safe area.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Lisa, We appreciate your feedback and apologize for the inconvenience faced during your stay. Your comments will be shared with the relevant teams for further review. Thank you for acknowledging the hotel's convenient location in a safe area.
by A verified traveler
Posted 19 May 2024
I was very disappointed with this hotel. When we arrived the desk staff was nice but offered no additional info. The lack of breakfast service was also disappointing. The painted walls had huge scuff marks by the entrance. Overall, the room was depressing. Bland mustard color walls mixed with gray bed linens made the room look sad and the ugly drapery’s with no sheers made it impossible to let light get into our ground floor room. The carpet was stained and dingy looking. I would never choose this hotel again.
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Phyllis, We're sorry to hear about your experience and appreciate your feedback. We'll share your comments with the team for future improvements. Your opinion is valuable to us as we strive to enhance the guest experience. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 19 May 2024
Man at front desk was so rude
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Michael, We regret to hear about your experience and apologize for any inconvenience caused during your stay. Your feedback is valuable to us, and we will address this matter with our team to ensure exceptional service for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Lorraine,We are delighted to hear that you had a positive experience at our hotel. If you have any further comments or suggestions, please don't hesitate to contact us. We look forward to welcoming you back soon for another great stay!
by A verified traveler
Posted 7 May 2024
The day of check-in. I had to check into four different rooms. Even though the night clerk Alex was nice and kind. The day shift left him with three different rooms. Everything from food on floors to roaches on floors and ceilings.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Marcus,We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with our team to ensure this is an isolated incident. For any further concerns, please contact our management directly.
by A verified traveler
Posted 3 May 2024
The property reeked of smoke, was questioned heavily about my service dog to the point where I almost paid a dog deposit, the bathroom walls were peeling and disgusting.
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello helen,We appreciate you sharing your experience with us and apologize for any inconvenience. We take feedback seriously and will address these concerns to ensure a comfortable stay for all guests in the future. Thank you for bringing these issues to our attention.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Mike, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
