Ratings based on 371 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Wonderful service!
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Irena, Thank you for acknowledging our distinguished service at The Ritz-Carlton Bal Harbour. We are committed to providing an exceptional experience for every guest, and we are pleased we exceeded your expectations. We look forward to your next visit.Warmest regards,Eugenia Dwyer,General Manager
by A verified traveler from Phoenix
Posted 16 Apr 2024
Our room was beautiful designed and appointed. We had a beautiful ocean view and the service was superb.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Cinthya, Thank you for your excellent feedback about The Ritz-Carlton Bal Harbour. We are delighted you enjoyed your rejuvenating room featuring spectacular ocean views and the exceptional service provided by our Ladies and Gentlemen. We look forward to hosting you again soon.Warmest regards,Eugenia Dwyer,General Manager
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by General Manager, Hotel Management
Dear Muriel, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Bal Harbour, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in Miami. We look forward to having you visit again.Warmest regards,Eugenia Dwyer,General Manager
by A verified traveler
Posted 1 Mar 2024
Everything
Comment from Hotel Management
3 Mar 2024 by General Manager, Hotel Management
Dear Ruben, Thank you for taking the time to share that your stay at The Ritz-Carlton Bal Harbour was perfect in every way. We enjoyed being a part of your memorable visit, and we look forward to accommodating you again.Warmest regards,Eugenia Dwyer,General Manager
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Dear Tammi, Please accept our apologies for the inconvenience you experienced during your time with us. Although we make every effort to provide exceptional hospitality in all aspects of our resort, sometimes we fall short. We hope to have a future opportunity to restore your confidence in us.Warmest regards,Eugenia Dwyer,General Manager
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by General Manager, Hotel Management
Dear Farhad, On behalf of our Ladies and Gentlemen at The Ritz-Carlton Bal Harbour, thank you for your kind rating. The genuine care and comfort of our guests is our highest mission, and we are delighted this was your experience. We look forward to accommodating you again on your next visit to our vibrant city.Warmest regards,Eugenia DwyerGeneral Manager
by A verified traveler
Wonderful Hotel in North Miami Beach
Posted 15 Jan 2024 on HotelsAmazing hotel in a quiet section of North Miami Beach. The hotel was comfortably decorated, had great room amenities and the staff was very friendly and service oriented. Would definitely return when back in Miami Beach.
Comment from Hotel Management
16 Jan 2024 by General Manager, Hotel Management
Dear Michael, On behalf of our Ladies and Gentlemen of The Ritz-Carlton Bal Harbour, thank you for the excellent rating. We are pleased to know how much you enjoyed your stay. Our luxury hotel combines exceptional amenities and outstanding service to create the perfect place to relax in Miami. We look forward to having you visit again soon.Warmest regards,Eugenia DwyerGeneral Manager
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by General Manager, Hotel Management
Dear Celso, We are glad you enjoyed your time at The Ritz-Carlton Bal Harbour. Thank you for your nice rating, and we look forward to your next visit.Warmest regards,Eugenia DwyerGeneral Manager
by A verified traveler
Great RC Property!
Posted 11 Nov 2023 on HotelsVery nice Ritz Carlton property! Beautiful views from room.
Comment from Hotel Management
12 Nov 2023 by General Manager, Hotel Management
Dear Christopher, Thank you for the excellent review of The Ritz-Carlton Bal Harbour. We are pleased to know how much you enjoyed our elegant property. Our breathtaking views of the ocean and Intracoastal Waterway are truly spectacular, and we love that this helped to make your stay even more memorable. It was our pleasure hosting you, and we look forward to doing so again on your next visit to the area.Warmest regards,Eugenia DwyerGeneral Manager
by A verified traveler
Posted 5 Nov 2023
The staff is amazing and the hotel is beautiful. It is a completely different vibe than south beach. Taylor and Marlene were so kind and helped make our stay special! Beautiful beaches and close to great luxury shopping.
The in-room dining food and restaurant can definitely use an upgrade. We were very disappointed that the food served at The Ritz was very poor. Modernizing the hotel amenities and adding more restaurants and bars to give guests other options would certainly help the hotel be competitive.
If asked, “Would I stay here again?”….unfortunately, will have to say no because there are much better options.
Comment from Hotel Management
6 Nov 2023 by General Manager, Hotel Management
Dear Noel-Nino, Thank you for taking the time to share about your visit. We are glad you mentioned our devoted Ladies and Gentlemen, great location, and inspiring surroundings. We are pleased your overall stay was good, but we want it to be exceptional. We aspire to exceed our guests' expectations, and we apologize that this was not your experience. We regret your disappointment with our culinary services, and we will share your comments with our team as we are continually striving to elevate our guest experience in all areas of our hotel. Thank you once more for choosing our hotel, and we hope you will give us another opportunity to welcome you back for the perfect stay you deserve.Warmest regards,Eugenia Dwyer,General Manager
