Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
The location is perfect. 1 block from the hustle and bustle of Oceans main strip making it close to the action but far enough from the sounds/traffic.
The property is very quaint and cute, offering all the things you could need during your stay. For us it has just what we needed with a late check in/check out options, a pool that sits in the sun, a lobby restaurant/bar, steps from the beach which includes beach chairs, clean rooms and hallways, etc etc.
Staff were very accessible and available to us during our entire stay, answering any question we had swiftly with from being available in the lobby or through their mobile app.
We have visited Miami many times but have yet to find out "spot" until now.
by A verified traveler
Posted 14 Apr 2024
Very nice location, great staff
by A verified traveler
Posted 12 Apr 2024
Beautiful hotel and the accommodations were superb
by A verified traveler
Posted 2 Apr 2024
This is a very nice place to stay in South Beach. The staff was really fantastic in accommodating us, and taking care of us. I highly recommend it.
by A verified traveler
Posted 19 Mar 2024
Nice clean accommodation, close to transport. Staff were friendly.
by A verified traveler
Posted 25 Feb 2024
My only complaint was that I left an item behind and had msgd to ask about it as I was going to return and get it. An employee responded saying that they would check and get back to me however no one ever got back to me. So I wasn’t given an opportunity to get my property back.
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
28 Feb 2024 by KR, Hotel Management
Hi Michele, We really appreciate your rating! Thank you for choosing Local House during your time in Miami. We can't wait to welcome you back!
by A verified traveler
Posted 19 Feb 2024
Great location. Just one block from the noise and traffic which allows for a quiet and comfortable stay. Staff is friendly and the rooms are clean.
Comment from Hotel Management
28 Feb 2024 by KR, Hotel Management
Hi Jason, Thank you so much for sharing your positive experience with us! We're thrilled to hear that our location provided the quiet and comfortable stay you were looking for, just a block away from the hustle and bustle.It's wonderful to know that our staff's friendliness stood out to you and that the cleanliness of our rooms met your expectations. We take great pride in our team's dedication to providing exceptional service and ensuring our guests feel welcome and well cared for.We look forward to welcoming you back to Local House for another serene getaway. Please don't hesitate to reach out for any future visits; we're here to make your stay memorable.
by A verified traveler
Posted 8 Feb 2024
This property needs a major makeover. Everything looks pretty old. I’d say it’s no more than a 2.5-3 star at best. The room I stayed in had constant huge noise from their garage door opening and closing, starts at 7am and through out the day. No way to sleep in. The front desk girl was very friendly and kind, she did her best to try to switch, and not much option was there.
The only thing I liked was its distance to the beach.
Comment from Hotel Management
28 Feb 2024 by KR, Hotel Management
Dear Shangwa, Thank you for taking the time to share your thoughts with us. I'm truly sorry to hear that your stay did not meet your expectations, especially concerning the condition of our property and the noise disturbances. Ensuring our guests enjoy a comfortable and relaxing environment is paramount, and it's evident we have areas to improve.We are grateful for your kind words about our front desk team; guest service is a cornerstone of our values, and I'm glad you experienced the warmth and assistance we strive for. Regarding your feedback on our property and accommodations, please know that we are in the process of planning updates and renovations to enhance our guest experience. Your comments are invaluable as they help us prioritize these improvements.I understand that the noise from the garage door significantly impacted your comfort. We are looking into immediate solutions to mitigate this issue and exploring longer-term renovations to ensure that all our guests can enjoy a peaceful stay.We appreciate your recognition of our prime location near the beach and hope that, in the future, you will give us another opportunity to provide you with a stay that not only meets but exceeds your expectations. Please reach out to me directly for any future visits; I would like to personally oversee your stay to ensure it is nothing short of exceptional.
by A verified traveler
Posted 15 Jan 2024
Don't get me wrong, it is a good property. It is just that their desire to be lean has created some cracks in their service. On the last night of our stay, their elevator stopped working (as was the case a day before), and then elevator had some electric issues so it cause fire alarm to go out every 20 minutes post 10-11 PM (for three times). Although the alarm was a false alarm, there was no senior person on the hotel to take care of guests. 911 had to come and when even then as nothing came out of it, we tried calling and found out that all senior folks had already left for the night. Complete mess for 1-2 hours.
Comment from Hotel Management
28 Feb 2024 by KR , Hotel Management
Dear Alok, Thank you for sharing your experience with us. I deeply regret the inconvenience caused by the elevator issue and the disruption during your stay. Your comfort and safety are our utmost priorities, and it's clear we missed the mark this time.Please know we've taken your feedback to heart and are implementing measures to ensure our response to such incidents is swift and effective, including having senior staff available at all times.I would cherish the opportunity to discuss this further and make things right. Please feel free to contact me directly at your convenience. We hope to welcome you back, providing an experience that truly reflects our commitment to excellence in service.
