Ratings based on 1,144 Verified Reviews
3.3 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
The bed sheets are dirty. I have bed bug bites after my stay.
by A verified traveler
Posted 30 May 2024
Valet parking crew and beach crew were rude. They don’t service rooms
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
We had live and dead bugs in the suite that we had. They were bugs with wings all over the kitchen. I had to keep the kitchen door closed so they wouldn’t get into other parts of the suite but they did. Front desk did nothing about the situation. Toilet wouldn’t flush. Floor was dirty and full of someone else’s hair,dead bugs,old contact lenses and dirt!!!! I will never stay there again.
by A verified traveler
Posted 27 May 2024
Check in went great…. My room didn’t have a tv in there which was ok because I just needed to sleep…. The property definitely can use a full remodel… the walls are very thin we heard guest partying all night long screaming and hollering with loud music…. I brought my own towels and bath rags but for my other guess they didn’t have enough to accommodate and mostly eveyone there speaks Spanish bring your own towels the restaurant close at 4pm which is crazy because check in not till 4 I paid 500 security fee that I supposed to got back in cash they didn’t communicate well with leaving the deposit, which was left out but didn’t look welll enough they did submit it to come back to my card on file and it came back the same day overall I enjoyed my stay
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 18 May 2024
by A verified traveler
Posted 14 May 2024
There was no shuttle
The hotel didn’t communicate the security deposit was $500 after yur balance
by A verified traveler
Posted 13 May 2024
Where do I start? Upon arrival staff told us they would call us when our room was ready. That didn’t happen. I had to continue to check and then magically it was available. We had 4 guests in our room they only gave us 2 washcloths. When I asked for more they didn’t have any because housekeeping was closed. Our room was extremely loud and continually made noises that woke us up overnight. Then to top it off checkout says 11 on the website but they came and knocked on our door at 9:45am and stated checkout was at 10. They then denied our late checkout. The staff was not attentive and seemingly did not care. My family and I will not stay here again.
