Ratings based on 1,396 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Bad room and rude front desk
by A verified traveler
Posted 1 May 2024
I actually luv the property but one guy at the counter was not very nice. We got there at 4pm and our room was not ready.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Deedwin, your feedback is important to us. It's wonderful to hear that you appreciate the property aesthetics. As for the readiness of your room and the interaction with one of our team members, your experience is not reflective of our usual high standards. We constantly strive for prompt room readiness and ensure our team members extend warm hospitality. We appreciate your understanding and look forward to offering you a more enjoyable, seamless stay in the future.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 1 May 2024
Beautiful views of the ocean, near the action, but away from the noise. Balcony is small, but view makes it worth it. Very comfortable room.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Heather, thank you for choosing Royal Palm South Beach Miami and for taking the time to provide such a glowing review. It brings us joy to hear that you appreciated the spectacular ocean views from your room, finding it a peaceful haven near the excitement of the city. We're glad the size of the balcony didn't affect your enjoyment of the breathtaking view. It's also wonderful to learn that you found the room exceptionally comfortable. We've carefully designed every space with our guests' ultimate comfort in mind. Once again, thank you for your valuable feedback. We look forward to welcoming you back on your next visit to Miami.
by A verified traveler
Posted 30 Apr 2024
Nice place, The staff doesn’t bother you.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Tanya, it's wonderful to hear you enjoyed your stay at Royal Palm South Beach Miami and appreciated the respectful nature of our team members. We believe in delivering a warm yet unintrusive experience, allowing our guests to enjoy their time their way. Your experience sounds like we achieved that. Thank you for choosing us, and we heartily look forward to hosting your stay again in the future.
by A verified traveler
Posted 30 Apr 2024
This is the perfect location for anything you want to do in South Beach.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Jennifer, it's wonderful to hear how much you enjoyed the convenience of the Royal Palm South Beach Miami's prime location. It sounds like we were able to provide easy access to the activities that you wanted to explore in the vibrant South Beach area, which makes us thrilled. We look forward to welcoming you back in the near future for more adventures in our beautiful city. Thank you for choosing to stay with us and for sharing your positive experience.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Tigeria, thank you for leaving a rating for your stay at Royal Palm South Beach Miami. We're thrilled to know your experience with us met your expectations. It would be a pleasure to further enhance your next visit by offering even more personalized service. We hope to have the opportunity to welcome you back to our sunny resort in Miami soon!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Maura, we appreciate you taking the time to rate your stay at the Royal Palm South Beach Miami. Your high score tells us we that we made your time in Miami enjoyable. While we don't have any specific feedback, we’re eager to ensure every element of your next visit is perfect. Please don’t hesitate to directly share any preferences or anticipation for your next stay. Our dedicated team members constantly strive to create a memorable experience for every guest. We can't wait to welcome you back!
by A verified traveler
Posted 28 Apr 2024
The room needs updating, the water in the tub went down slow. We called for the engineer to come up and fix it. They took out the stopper. The room had strands of hair all around it. The toilet seat was moving. Wasn't a terrible stay, but definitely wasn't the best. I wouldn't stay here again.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Worrell, your insights are invaluable. It's unfortunate to hear of your less than satisfactory experience with us. Issues concerning the condition of the room have been noted and are being looked into by the management team. The instance involving the tub's slow drain certainly falls below the standards we aspire to maintain. We pride ourselves on maintaining an environment of cleanliness so know that the oversight you encountered is not our norm. We'd like to reassure you that we regularly update and maintain facilities but in light of your feedback we are considering ways to improve and to prevent similar issues in the future. Although we regret that you feel your stay didn't meet your expectations, we learn from every feedback and continuously strive to provide our guests with a better experience. We hope for another opportunity to exceed your expectations and change your perspective about the hotel.
by A verified traveler
Posted 28 Apr 2024
Beachfront and clean
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Aida, it's wonderful to hear your positive remarks regarding your stay at Royal Palm South Beach Miami. We're delighted you appreciated our pristine beachfront location. Maintaining high cleanliness standards is paramount to us and your recognition is greatly appreciated. We look forward to welcoming you back, and making your next visit even more memorable.
