Ratings based on 1,317 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Good 😊
by A verified traveler
Posted 24 Jun 2024
Great property
by A verified traveler
Posted 23 Jun 2024
Loved the coffee shop serger, Lourdes.. sweetest lady ever. She made us feel so welcomed! I would go back just for her /
by A verified traveler
Posted 23 Jun 2024
Great stay!
by A verified traveler
Posted 23 Jun 2024
I stayed here years ago, and it is just as beautiful as it was then
by A verified traveler
Posted 19 Jun 2024
Property is so outdated and old. Shower had hair still in it feom the last guest. Popcorn celings and dusty carpet with caulking cracking along the base boards. Shuttle is very small and only runs every 30 mins and the airport is 8 mins away. Doesnt make any sense, seriously find another hotel
Comment from Hotel Management
21 Jun 2024 by General Manager, Hotel Management
Dear Shaun,We appreciate you sharing your thoughts. It saddens us that we were unable to meet your expectations and that you were disappointed with aspects of your stay. Please accept our apologies if your room has not been cleaned to our usual high standards. While this is certainly not a typical occurrence, we will address the concerns you raised with our housekeeping team to ensure this is resolved and improvements made going forward. Your feedback regarding potential updates is gratefully received and allows us to continually monitor guest satisfaction and areas where we could be doing better. Thank you for your valuable input, and we hope you'll consider giving us another chance in the future.
by A verified traveler from Commerce City
Posted 17 Jun 2024
Speedy check in and check out. Staff was friendly. The bar food was great. However, the flooring, both carpet and tiling were outdated
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Tiffany,Thank you for choosing Pullman Miami Airport Hotel! We're delighted you enjoyed our seamless check-in and check-out process, friendly team, and bar offerings. We also appreciate your comments about the flooring and will take them into consideration as we continuously strive to make improvements for the benefit of our guests. It was wonderful having you here, and we look forward to welcoming you back for another enjoyable stay.
by A verified traveler
Posted 17 Jun 2024
The room looked dirty. The housekeeper knocked and then immediately came into my room at 9am on Saturday morning. Check out was at 12. I didn't even have time to get to the door before she came in.
Comment from Hotel Management
18 Jun 2024 by General Manager, Hotel Management
Dear Danielle,We're saddened to hear about your experience. Please accept our apologies for any inconvenience regarding cleanliness and the housekeeping team. Rest assured, we will share your comments with our team to ensure we are meeting our high standards of guest satisfaction going forward. It was a pleasure having you here, and we hope you'll consider giving us another opportunity to change your perceptions in the future.
by A verified traveler
Posted 16 Jun 2024
by A verified traveler from New York
Posted 16 Jun 2024
Convenient to the airport.
