Ratings based on 982 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Love this property! Great value for the cost
by A verified traveler
Posted 1 May 2024
It was nice
by A verified traveler
Posted 29 Apr 2024
The outside of the property and lobby are the biggest facade. Viewing this hotel from the road it would suggest a very appealing resort style stay with nearly maintained landscaping. The lobby was clean and well kept.
After this it all goes down hill. The room was filthy everything is covered in dust. The beds had stains on them with black bugs or some sort of filth. There were hairs in the tub and around the bathroom. The carpet was disgustingly filthy. I made the mistake of removing my shoes and my feet were black from dirt within 15 minutes. All of the fixtures were rusting in the bathroom as none of the exhaust fans work. The closets all smelled like mildew and the second half of the room had no lighting. There was a wire hanging out of the ceiling fan which suggested they just disconnected it along with the rest of the recessed lighting. On top of that they charge a third party “cleaning fee”. The irony in that is almost funny if it wasn’t so disgusting. This by far one of the dirtiest hotels I have ever stayed at.
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Joel, it's evident that your stay was nowhere near the standards we aim for, and we sincerely regret hearing about your experience. We apologize for any upset caused by the cleanliness aspect and the issues with the room. This is definitely not indicative of our usual high standards of accommodation. Rest assured, our team members are always striving for improvement and your feedback provides valuable insight towards that. We realize that we cannot change your past experience but we hope to have a chance to provide a better experience in the future. Thank you for your feedback.
by A verified traveler
Posted 25 Apr 2024
Good
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Pedro, it's wonderful to hear you found your stay at Provident Doral at The Blue Miami to be good. We're grateful for your review and we look forward to serving you again in the future!
by A verified traveler from Horsham
Posted 21 Apr 2024
Some things are already very old, for example, television.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Davíd, we appreciate your feedback and are happy you stayed with us. We're consistently looking into updating our amenities and it's valuable to hear from our guests about these aspects. Rest assured this is on our radar for future improvements. We are looking forward to welcoming you back and offering a more enjoyable experience.
by A verified traveler
Posted 19 Apr 2024
I really wanted to love this property, but unfortunately, it was not worth the price. The smell of mold was overwhelming, and now I am feeling sick because I am convinced there was mold in my room. The distance from the front was also a challenge for me as a disabled person, requiring a ride on the golf cart which never arrived. The language barrier only added to the frustration.
While the room was spacious, the tub was filthy, and I was disappointed to learn that they do not clean the rooms until after you leave, and it comes with an extra charge. The room service food was cold, adding to the overall negative experience. At $400 for two nights, it was a steep price to pay for such disappointments.
To make matters worse, the elevator stopped working, leaving me to rely on the help of a total stranger to get to my room. I strongly urge others to consider alternative accommodations in Florida, as the cost may be high but the risks of getting sick from mold or staying in unclean rooms are not worth it. I was truly saddened by the discrepancy between the online appearance and the reality of my stay.
When considering reviews, it's important to take them seriously. In my own experience, I trusted this property and ended up getting sick without any communication or assistance from the hotel. It was a complete letdown. I would strongly advise choosing a different place, especially if you have disabilities as they do not accommodate them well. Be cautious and prioritize your health
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Tanesha, we regret to hear about your less than satisfactory experience. We assure you, the well-being of our guests is of utmost importance, and any concerns about room cleanliness and accessibility are taken seriously. We apologize for any issues you may have faced with our transportation services and language barriers, and we appreciate your patience. In regards to housekeeping frequency and charges, we aim to be transparent and these details are specified during booking.It's disheartening that you found some discrepancies between our online portrayal and your actual experience. We are committed to meeting the expectations of our guests and will continually strive for improvements. Though this experience was not representative of our usual standards, we will investigate your concerns further. We encourage all guests to promptly report any issues, as our team members are always ready to assist. Thank you for your candid feedback.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Nikoan, we noticed your rating and we thank you for staying with us. It appears your stay was satisfactory but not exceptional and we're always striving for excellence. We appreciate your feedback and would love a chance to make your next visit truly outstanding.
by A verified traveler from Herndon
Posted 11 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Shimon, it's wonderful to see your perfect rating of Provident Doral at The Blue Miami. We're thrilled you had an enjoyable experience and look forward to welcoming you back in the near future. Best wishes.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Fermin, thank you for choosing our hotel for your stay and leaving a rating. We strive for complete guest satisfaction, so if there's anything we could have done to earn a full 5-star rating on your next visit, please feel free to let us know. We're already looking forward to welcoming you back for an even more enjoyable stay.
by A verified traveler from Elko
Posted 7 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Korrie, thank you for staying at Provident Doral at The Blue Miami and taking the time to rate us. We're thrilled to have left a positive impression on you. If there's anything we could improve, we encourage you to share. We value your feedback and we're looking forward to welcoming you back in the future.
