Ratings based on 390 Verified Reviews
3.8 Room cleanliness
3.5 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Andy, Hotel Management
Thank you Wilcharlson, it was such a pleasure to host you. I hope you had a safe travel yesterday, and feel free to come back anytime.
by A verified traveler from Houston
Posted 29 May 2024
Comment from Hotel Management
30 May 2024 by Andy, Hotel Management
Thank you Barbara for the great review. It was a pleasure hosting you! Hope to see you again soon.
by A verified traveler
Posted 27 May 2024
Nice area with lots of easy walking distance restaurants. We had the 3 bedroom - which was actually a 1 bedroom and 2 more connecting rooms, which was not what I was expecting. It was fine though. Nice pool and great view. Restaurant is closed. Would stay here again
Comment from Hotel Management
27 May 2024 by Andy, Hotel Management
Thank you Julie for your positive review, it was such a pleasure to host you and your family. You were all fantastic guests, and I'm glad you enjoyed yourselves! We're hoping the building has the restaurant/bar re-opened by the end of summer, so hopefully it'll be back open for your next trip here!
by A verified traveler
Posted 24 May 2024
Amazing place !
Comment from Hotel Management
26 May 2024 by Andy, Hotel Management
Thank you, Pilar. You were equally amazing! Feel free to comeback whenever you'd like!
by A verified traveler from Coral Gables
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Andy, Hotel Management
Thank you so much Gema, you were a great guest to host. Truly a pleasure. Come back anytime!
by A verified traveler
Posted 13 May 2024
My wife and I stayed here for four nights for our son's graduation. We enjoyed the convenient location, friendly and helpfull staff and convenient parking.
Comment from Hotel Management
14 May 2024 by Andy, Hotel Management
Thank you so much for staying with us David, it was a pleasure hosting you both.
by A verified traveler
Posted 11 May 2024
My room wasn’t great and they kept disabling my key to my room and one of the lamps didn’t work
Comment from Hotel Management
12 May 2024 by Andy, Hotel Management
Hi Nichole, I never once received a message from you regarding your Hotel Keycard and the lamp. I would've happily addressed those issues for you. Not sure what wasn't "great" about the hotel room (2010-1), but we will look for ways to improve without any real feedback. Thank you, and I hope you had a safe travel home.
by A verified traveler from Northwich
Posted 8 May 2024
Needs refurbishment. 5 mins to get lift, no restaurant or bar, internet so poor it’s unusable, keys reset every 48 hours
Comment from Hotel Management
9 May 2024 by Andy, Hotel Management
Hi David, the Panorama Restaurant & Bar on the 8th floor is being renovated and we do not have any control over that. The expectation right now is it will be re-opened by the end of the Summer. We haven't received any complaints regarding the internet but we will look into this matter on the room you stayed in. The Keys DO NOT reset every 48 hours, yours just had to be swapped because of your last minute extension.We always appreciate constructive feedback and will look into ways we can improve this room for the next guest! I hope you had a safe travel home, and all the best.
by A verified traveler
Posted 2 May 2024
Everything was great but the pool was not as nice as advertised.
Comment from Hotel Management
3 May 2024 by Andy, Hotel Management
Hello Angel, sorry to hear you didn't enjoy the pool as much as our photography of it. I love the pool and jacuzzi deck because of the wonderful views it provides while cooling off in the hot summer sun! It was a a pleasure to host you, and I hope you had a safe travel home!
by A verified traveler
Posted 27 Apr 2024
My home away from home in Miami!
Comment from Hotel Management
29 Apr 2024 by Andy, Hotel Management
Proud to be your Miami home away from home Laura!
