Ratings based on 981 Verified Reviews
4.1 Room cleanliness
3.9 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Apr 2024
Came here for a weekend getaway, which was amazing. We upgraded our room to the zen suite (awesome!), but I'm sure a standard room would also have been great. The suite had a wraparound balcony with fantastic views of the ocean and marina. Access to the beach was easy--we each had our own chair and umbrella, and it was fun to be able to order food and drinks to the beach. The beach area with other hotel clientele was peaceful and relaxing. The only negatives were that there was noise late at night outside and in the hallway, but I expect that on a Saturday night in Miami Beach. Service at the hotel bar could be slow, but not a big deal to me. The music in the lobby also got loud at night, which didn't bother us but might be good for others to be aware of. Overall, we had a great time here and would be thrilled to return.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Devika,It was such a pleasure welcoming you to Nobu Hotel Miami Beach for your weekend getaway!We are delighted you thoroughly enjoyed our fantastic accommodations, and we appreciate you mentioning our stunning views and excellent beach service!Rest assured, your feedback about noise and the speed of service at the bar will be shared internally to ensure our high standards are being met and to seize any opportunity to improve. Thank you for your kind review and perfect rating, and we hope to have the honor of welcoming you back soon for another wonderful stay!Sincerely,Melissa FieldingHotel Manager
by A verified traveler
Posted 14 Apr 2024
Customer service is terrible. The phone in my room didn't work the whole 3 night stay. Even with multiple complaints, it was never fixed and no one follow up
With that.
Comment from Hotel Management
15 Apr 2024 by Chamise, Hotel Management
Dear Ibrahim,We sincerely apologize for the lapse in service you encountered during your visit. This is certainly not the level of service we extend to our guests and I assure you this honest feedback with be addressed with the team. We hope you will allow us another opportunity to host you.
by A verified traveler
Posted 10 Apr 2024
Always a 5 star experience!
Comment from Hotel Management
11 Apr 2024 by General Manager, Hotel Management
Dear Cynthia,Thank you for the kind review! We're glad you enjoyed your stay, and we look forward to hosting you again at Nobu Hotel Miami Beach.Sincerely,Melissa FieldingHotel Manager
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
1 May 2024 by Chamise, Hotel Management
Dear Lauren,Thank you so much for the positive review! We are delighted to have had you as our guest and look forward to your return.
by A verified traveler
Posted 9 Apr 2024
No adult
Comment from Hotel Management
10 Apr 2024 by Chamise, Hotel Management
Dear Shevecia,We are troubled to see that you did not enjoy your visit and wish we had the opportunity to turn around the experience while you were still with us. We hope that you would consider staying with us again should your travels bring you back to Miami Beach.
by A verified traveler
Posted 9 Apr 2024
The room was very clean. It looked exactly like on Expedia’s picture: king oceanfront with a balcony. I enjoyed in room dining, would recommend lobster tempura from Nobu food. The adult pool was perfect for relaxation. The service was exceptional.
Comment from Hotel Management
10 Apr 2024 by Chamise, Hotel Management
Dear Elena,Thank you for being our guest and taking the time to share your amazing feedback! We are thrilled to know that you enjoyed your room accommodations, dining and the Nobu adults only pool. We look forward to creating more memorable moments with you!
by A verified traveler
Posted 8 Apr 2024
We were extremely satisfied with our stay and will be back in the future!
Comment from Hotel Management
8 Apr 2024 by Chamise, Hotel Management
Dear James,Thank you so much for the wonderful review! We would be delighted to welcome you back!
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
1 May 2024 by Chamise, Hotel Management
Dear Rafaella,It was a pleasure to host you once again! We are delighted to see that you enjoyed your visit and look forward to welcoming you back soon and earning a 5 next time.
by A verified traveler
Posted 6 Apr 2024
Staff were unprofessional and frankly unhelpful! My room wasn’t ready to check into until 5 because I literally hounded for a room! Room service would take an hour, you couldn’t get through to front desk period! The rooms were clean and nice thankfully
Comment from Hotel Management
8 Apr 2024 by Chamise, Hotel Management
Dear Angela,Please accept our sincerest apologies for the service lapses you experienced upon arrival. We are deeply sorry that we did not exceed your expectations on this visit and thank you for your honest feedback. We would certainly love another opportunity to host your travels should you return to Miami.
by A verified traveler
Posted 2 Apr 2024
Staff were great. Pool food and music was terrible. Room was nice. It was a little run down in the bathroom but besides that it was fine. We had some issues with noise from our neighbors one night and staff quickly handled it which we appreciated. I would probably go back if they upgraded their food and beverage offerings. Room service wasn’t 24/7 and pool food was really bad.
Comment from Hotel Management
3 Apr 2024 by Chamise, Hotel Management
Dear Adrian,It was a pleasure to celebrate with you and we're delighted to see that you enjoyed your overall visit. We sincerely appreciate the honest feedback and will share your comments with the team so that we can make necessary improvements. We look forward to welcoming you back soon.
