Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
A
Comment from Hotel Management
10 May 2024 by Area General Manager, Hotel Management
Dear Carlos, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations! It was our pleasure accommodating you, and we hope you will make the Miami Airport Marriott your home away from home whenever your travels bring you to our city. We look forward to your next visit!Chade Brunton, Area General Manager
by A verified traveler
Posted 2 May 2024
Very pleasant.
Comment from Hotel Management
3 May 2024 by Area General Manager, Hotel Management
Dear Signian, We are delighted we exceeded your expectations for an outstanding stay at the Miami Airport Marriott and that you could enjoy our spacious style with modern convenience! We appreciate you sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next trip to the area.Chade Brunton Area General Manager
by A verified traveler
Posted 30 Apr 2024
Staff was awesome!
Comment from Hotel Management
1 May 2024 by Area General Manager, Hotel Management
Dear Krista, Thank you for being our guest at the Miami Airport Marriott. We are charmed to know you had an excellent stay and that our team left a great impression. They work tirelessly to provide the best service, down to the smallest detail. We can't wait to share your kind comments with them! We appreciate the review and look forward to having you as our guest again.Chade Brunton Area General Manager
by A verified traveler
Posted 30 Apr 2024
We stayed the night before and after a cruise. We arrived early morning and was able to get early check in both weekends! This was a huge relief, especially coming off a red eye flight! All the staff was extremely welcoming and helpful! Thank you!
by A verified traveler from Eagle Bridge
Posted 29 Apr 2024
Checked in late. Toilet seat broke right off toilet. No one available to fix at midnight and after a long travel day we had already settled in Compensate with breakfast. . Grille food was excellent.
Comment from Hotel Management
30 Apr 2024 by Area General Manager, Hotel Management
Dear Brooke, Thank you for your feedback regarding your recent stay. We are happy to know you enjoyed your dining experience at Cane Fire Grille. However, we sincerely apologize for the maintenance issues you came across and the inconvenience this caused you. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We know that the compensation we have provided will not change your experience. However, we do hope our attempt to resolve this unfortunate situation, and in some way, help restore your confidence in our hotel.Chade Brunton Area General Manager
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
11 May 2024 by Area General Manager, Hotel Management
Dear Zeidi, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for the concerns you had during your stay. Thank you again for choosing us, and we hope you will revisit us in the future.Chade Brunton Area General Manager
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 16 Apr 2024
Great location. Had to leave a day early. No consideration in crediting or reimbursement.
Comment from Hotel Management
17 Apr 2024 by Area General Manager, Hotel Management
Dear Barry, Thank you for choosing Miami Airport Marriott and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. However, we deeply regret not meeting some of your expectations. Please reach out to our front desk at the hotel at your earliest convenience so they can look into your concern further. Thank you again for your feedback; we appreciate your business!Chade Brunton Area General Manager
by A verified traveler from Long Island City
Posted 29 Mar 2024
Waited over 1 hour for the AIRPORT SHUTTLE pickup at airport to hotel.
Comment from Hotel Management
31 Mar 2024 by Area General Manager, Hotel Management
Dear Emily, Thank you for taking the time to share your review. Please accept our apologies for the delay you encountered in riding from the airport to our hotel. We will continue to work to improve the timeliness of all our shuttle requests. We are grateful for your patience, and we hope you will give us another chance to make a better impression. Chade Brunton, Area General Manager
by A verified traveler
Posted 25 Mar 2024
Front desk agent’s second day on the job. Very nice and friendly. Excellent bartenders too
