Ratings based on 465 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
awesome
by A verified traveler from East Hazel Crest
Posted 28 Apr 2024
I overall enjoyed my stay unfortunately when I asked for my housekeeper to come after 1pm she did not so I did have to reiterate that we needed her to come at a later time besides that absolutely loved this place
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Briana,Thank you for your kind words. We're glad you enjoyed your stay at our one-of-a-kind property, and we appreciate your patience with our housekeeping team. The next time you're looking for a retreat, please come see us again at Mayfair House Hotel & Garden.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler
Posted 28 Apr 2024
We enjoyed our stay at Mayfair House. It's a very unique and beautiful hotel. The decor is stunning and the food is excellent - especially for hotel dining. The service is also efficient and friendly.
Cons: The rooms are not sound-proofed well. We could hear every time someone bumped into a wall and we could hear the music from the courtyard. The rooftop needs to be updated - the fabric on the pool loungers was faded from the sun and had holes in it. The television did not work and apparently, all the TVs on the property were not functioning properly. For this, we were comped $60 off our tab. Honestly, we should have been comped a full night's stay because the television not working in ANY room is a pretty big deal. Finally, Expedia offered a $25 food and beverage credit with our stay. Great - except when we got to the hotel, the credit was ONLY for drinks and ONLY at the restaurant. We couldn't redeem the credit at the rooftop bar. So this felt like disingenuous advertising, especially when told it was a FOOD AND beverage credit.
All in all, I would come back to Mayfair House, but only if the rooms had better sound-proofing and the TVs were guaranteed to work.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Catherine,Thank you for sharing your experience at Mayfair House. We're delighted to hear that you appreciated our unique decor and enjoyed the dining experience. However, we apologize for the issues with noise and the television service. We understand your frustration regarding the food and beverage credit advertising and will clarify this promotion to prevent future misunderstandings. Our goal is to create a locally rooted, refreshingly current, Miami experience that is both timeless and worldly. Anything short of refreshingly eccentric is ordinary. Let us in on how we create the extraordinary for your next visit.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Apr 2024
🤘
Comment from Hotel Management
29 Apr 2024 by General Manager, Hotel Management
Dear Vitoldas,At Mayfair House Hotel & Garden, we strive for excellence and one-of-a-kind experiences for our guests. We are pleased you enjoyed your time with us, and we want to thank you for being a valued patron. It was an honor having you visit, and we hope to welcome you back again soon.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler
Posted 23 Apr 2024
Very nice property.
Comment from Hotel Management
24 Apr 2024 by Rhys, Hotel Management
Dear Robert, Thank you so much for the review! While we're pleased to hear our unique property resonated with you, we want to make sure your next visit blows your expectations out of the water. Please feel free to reach out to us to let us know if there's anything we can do to add that extra star to your next visit!
by A verified traveler
Posted 20 Apr 2024
Everything was amazing.
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Jacob,Thank you so much for the five-star review! We are so pleased you enjoyed everything about your stay with us and that our beautiful, authentic resort experience resonated with you. We hope you will visit us again for another personally-curated, refreshing stay at Mayfair House Hotel & Garden.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler
Posted 15 Apr 2024
Smell when you walk in is beautiful and so alluring. Makes you just want to hang out in the lobby! The rooftop pool was spectacular. Can’t wait to go back!
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Linda,Thank you for your glowing review and perfect rating! It's heartwarming to know that you found our setting to be a cultured escape, one-of-a-kind, and a haven from the ordinary. Receiving recognition for our sparkling pool is always appreciated! We are grateful you joined us on this journey to discover the real Miami, and we look forward to your return.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler
Posted 14 Apr 2024
Perfect Miami hotel
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Jeff,Now there's a review that's going to make the day of every team member at Mayfair House Hotel & Garden. Thank you for being our guest and for sharing such a delightful five-star review. We look forward to welcoming you back for many more memorable visits.Sincerely,Rhys O'ConnellGeneral Manager
by A verified traveler from Lehigh acres
Posted 11 Apr 2024
