Ratings based on 977 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami Beach
Posted 1 May 2024
Es un excelente hotel. Una de las mejores alternativas que tiene miami beach en relacion de costo/calidad. El hecho de que el dueño este.permanenfemente supervisando el hotel, hace que este.mantenga su alta calidad por decadas. Es un hotel con una clara personalidad europea. Su area de piscina me.fascina y la recepcion siempre esta lista para ayudar anrw cualquier situacion que se presente.
by A verified traveler
Posted 1 May 2024
by A verified traveler
Posted 29 Apr 2024
Excellent hotel. So beautiful. I enjoyed my stay.
Comment from Hotel Management
30 Apr 2024 by Katrine B, Hotel Management
Good Day Maribel! Thank you so much for your glowing review! We're thrilled to hear that you had an excellent stay with us and found our hotel beautiful. It's always our goal to create a welcoming and memorable experience for our guests, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Safe travels until then!
by A verified traveler
Posted 28 Apr 2024
Wonderful hotel. There are some ongoing repairs but it didn’t bug us. Beach is write in front of hotel, free sunbeds and umbrellas. Drink, food service on the beach and at the pool. 1$ happy hour drinks were amazing bonus that let us forget about hotel repairs.
Hotel is kid friendly. Pool is clean and nice. Staff was very welcoming. Rooms needs some upgrades. There are some construction near hotel as well. Overall I would pick the hotel again and again
Comment from Hotel Management
30 Apr 2024 by Katrine B, Hotel Management
Good Afternoon Olga, thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with us and enjoyed the many amenities we offer, from our beachfront location to the complimentary sunbeds and umbrellas. It's great to know that you found our happy hour drinks to be an amazing bonus and that they helped you overlook any ongoing repairs. We're delighted that you found our hotel to be kid-friendly and that you enjoyed the clean and nice pool area. Your kind words about our welcoming staff mean a lot to us. We appreciate your feedback regarding the need for room upgrades and the nearby construction. Rest assured, we're continuously working to improve our facilities and provide the best possible experience for our guests. It's wonderful to hear that you would choose our hotel again and again! We can't wait to welcome you back for another memorable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels until we see you again!
by A verified traveler
Posted 27 Apr 2024
Very well located hotel on South Beach, easy access walking to the beach and to restaurants. Pool are is very nice, food and drinks are excellent. Special shout out to Ciara, bartender, server, and good conversationalist.
Comment from Hotel Management
30 Apr 2024 by Katrine B, Hotel Management
Richard, thank you for your glowing review! We're delighted to hear that you found our hotel to be very well located on South Beach, with easy access to both the beach and restaurants. It's fantastic that you enjoyed our pool area and found the food and drinks to be excellent – we strive to offer top-notch hospitality in every aspect of your stay. We'll be sure to pass along your special shout out to Ciara! We're thrilled that she made such a positive impression on you with her bartending skills, service, and engaging conversations. It's team members like Ciara who truly elevate the guest experience, and we're lucky to have her as part of our team. Thank you again for your kind words, and we can't wait to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to reach out. Safe travels until we see you again!
by A verified traveler
Posted 21 Apr 2024
The property is not bad, but needs some love and care on the inside. The exterior amenities of the hotel are excellent – great pool and outdoor area. The flooring in my room was in dire need of replacement (cracked/broken pieces, spongy in spots, huge gaps). The shower took a full 5 minutes to warm up and there was a consistent flow of bugs coming from the sink and shower drains. Beds left much to be desired. At the price point and with the sheer number of hotels in the area, I don’t think this property is competitive.
Comment from Hotel Management
22 Apr 2024 by Katrine B, Hotel Management
Dear Josiah,Thank you for taking the time to share your feedback with us. We greatly appreciate your input as it helps us to continuously improve our services and facilities. We're pleased to hear that you enjoyed our exterior amenities, including the pool and outdoor area. However, we sincerely apologize for the shortcomings you experienced during your stay. Your concerns regarding the condition of the flooring, the delay in hot water, and the presence of bugs in the drains are certainly not reflective of the standards we strive to uphold. Please know that we take your comments seriously, and we will be addressing these issues promptly with our maintenance team to ensure that necessary repairs and improvements are made. Additionally, we will be conducting thorough inspections to address any underlying issues to prevent future occurrences. Regarding the beds, we understand the importance of a comfortable restful sleep during your stay, and we apologize if our accommodations did not meet your expectations in this regard. Rest assured, we will evaluate our bedding options to ensure our guests have a comfortable sleep experience. We understand your concerns about the competitive nature of the hospitality industry in our area, and we are committed to providing excellent value and service to all our guests. We hope that you would consider giving us another opportunity to exceed your expectations in the future. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.
by A verified traveler
Posted 20 Apr 2024
The hotel is great but would like to go back when the construction of both side of the hotels adjacent to the Marseilles is complete.
Comment from Hotel Management
22 Apr 2024 by Katrine B, Hotel Management
Hello Nora,Thank you for your kind words about your recent stay with us at Marseilles. We are delighted to hear that you enjoyed your time at our property. We understand that ongoing construction in the vicinity can sometimes detract from the overall guest experience, and we apologize for any inconvenience this may have caused during your stay. While we strive to minimize any disturbances, we appreciate your patience and understanding as we work to improve the surrounding area. We share your anticipation for the completion of the construction projects adjacent to our hotel, and we are confident that the enhanced environment will contribute to an even more enjoyable experience for our guests in the future. We look forward to welcoming you back once the construction is complete so that you can fully appreciate all that our hotel and its surroundings have to offer. Thank you for choosing to stay with us, and we hope to have the pleasure of hosting you again soon.
by A verified traveler
Posted 17 Apr 2024
I love the elegance of the hotel and the pool and backyard place! Rooms were beautiful and well kept! Definitely would recommend this place and will definitely come back for another trip and make this my place of stay!
Comment from Hotel Management
22 Apr 2024 by Katrine B, Hotel Management
Good Afternoon Jalissa, thank you so much for your glowing review! We're thrilled to hear that you enjoyed your recent stay with us at Marseilles Hotel. It brings us great joy to know that you found our hotel elegant and that you appreciated the beauty of our pool and backyard area. We take pride in maintaining a high standard of cleanliness and comfort in our rooms, and we're delighted that you found them beautiful and well-kept. Your recommendation means the world to us, and we can't wait to welcome you back for another trip. We would be honored to have you make our hotel your place of stay whenever you visit. Please do not hesitate to reach out if there's anything we can do to make your next stay even more memorable. Thank you for choosing to stay with us, and we look forward to seeing you again soon!
by A verified traveler
Posted 9 Apr 2024
Couldn’t have picked a better place , everyone was friendly. Our room was clean and the entertainment areas were awesome! Definitely recommend and will be staying here again
Comment from Hotel Management
15 Apr 2024 by Katrine B, Hotel Management
Dear Ariana,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay at our hotel. We're delighted that you found our staff to be friendly and welcoming, and we're thrilled that you enjoyed our clean rooms and awesome entertainment areas. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we were able to exceed your expectations. Thank you for your recommendation, and we can't wait to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted 8 Apr 2024
I stayed at Marseilles for 5 nights with my family. It is a family oriented hotel. The staff is very nice (I don't know why some people complained about it in their reviews). It is right by the beach and they provide you two lounge chairs and umbrella every day. Happy hour drinks are a must ($1 for cocktails!!). Overall, we enjoyed our stay and I definitely recommend it!
Comment from Hotel Management
15 Apr 2024 by Katrine B, Hotel Management
Serop, we want to thank you for choosing to stay at Marseilles Hotel and for taking the time to share your experience with us. We're thrilled to hear that you and your family enjoyed your 5-night stay with us. We're delighted that you found our hotel to be family-oriented and that our staff provided you with excellent service. Providing a warm and welcoming atmosphere for our guests is important to us, and we're glad that our efforts resonated with you. It's fantastic to know that you took advantage of our beach amenities and enjoyed the happy hour drinks. We're thrilled that you found these offerings to enhance your overall experience with us. Thank you for your recommendation, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.
