Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Rockville
Posted 2 May 2024
Very welcoming front desk staff. Quiet, beautiful view from balcony, perfect location.
Comment from Hotel Management
2 May 2024 by Isabel, Hotel Management
Thank you for this great review. We hope to welcome you back again soon!
by A verified traveler from Wayne
Posted 1 May 2024
Quiet property with great proximity to restaurants and Marin’s. Very safe and quaint
Comment from Hotel Management
2 May 2024 by Isabel, Hotel Management
Thank you for taking the time to complete this review. We hope to welcome you back again soon!
by A verified traveler
Posted 29 Apr 2024
I can’t give you a good review.
- Expedia sold me a 4*Hotel, and it’s NOT
- This almost is a building apartment rented for AirBnb.
- Front Desk only the basics, ask me if I am AinBnb customer.
- nobody help us with the luggage.
- we request a parking espace, and is not clear if I have it. Finally used the Valet parking for an extra $36 per night.
- The room was Ok , clean and comfortable.
- They Do not make the room at any time, it’s not included said in front desk.
- At several ours at night neighbors Guest make too much noise also at 4 am.
- we don’t fell satisfy with the product we received compared to Expedia offer us.
Please take actions, tell the reality and for us reimburse some money, because we paid for a full Hotel service and it’s not.
Comment from Hotel Management
3 May 2024 by Isabel, Hotel Management
Thank you for taking the time to complete this review. We apologize for your less than satisfactory experience. We did receive an inquiry about parking from you prior to your say in which we noted that parking is valet on premises which is 36.60 per night. We do also provide service every other day and in case of any items needing replacement in between we are more than happy to send up housekeeping to provide this. We hope you will consider staying with us again in the future so we can not only meet, but exceed, your expectations.
by A verified traveler
Posted 24 Apr 2024
Great place to stay, even better Area to be in
Comment from Hotel Management
24 Apr 2024 by Isabel, Hotel Management
Thank you for completing this review. We are thrilled to hear you enjoyed your stay and hope to welcome you back again soon!
by A verified traveler
Posted 24 Apr 2024
Gorgeous pool area and very clean. Beds were comfortable and staff was helpful. Great location, quiet and I loved the balcony as well. Would stay again.
Comment from Hotel Management
24 Apr 2024 by Isabel, Hotel Management
Thank you for this wonderful review! We hope to welcome you back again soon.
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Isabel, Hotel Management
Thank you for taking the time to complete this review. We value your feedback and hope to see you again soon!
by A verified traveler
Posted 19 Apr 2024
The quality of the property and the room were excellent. Parking was not available beyond the hotel valet. Valet was not always readily available, not sure if that’s staffing or another issue
Comment from Hotel Management
19 Apr 2024 by Isabel, Hotel Management
Thank you for this great review. We hope to welcome you back again soon!
by A verified traveler
Posted 16 Apr 2024
We reserved city-side, and got room 1217-2. We were really impressed that the balcony wrapped around 2 sides of the building, giving us a view of the nice park across the street with lots of trees, a good view of the water to the left, and a city view around the other side of the balcony. The room was apartment-style, and had 2 bathrooms which we appreciated. The restaurant and bar were under renovation, but there is an outdoor restaurant directly across the street, and the food was very good. If you take a right out the front door, there is a donut shop about 2 doors down; great for grabbing coffee and a donut for the morning. A bit further in that direction brings you to an area with lots of shops and restaurants. Lots of pro's for this location. Con's would be the unit needed some maintenance. e.g. the bathroom light flickered constantly, and the ceiling fan in the bathroom was completely clogged with dust, and the AC in the bedroom didn't work well; the bedroom seemed 10 degrees warmer than the living room area and there is only 1 thermostat. But housekeeping does a fine job - the place was clean.
Comment from Hotel Management
19 Apr 2024 by Isabel, Hotel Management
Thank you for completing this review. We value your feedback and hope to see you again soon!
by A verified traveler from Rutherfordton
Posted 15 Apr 2024
Great location and views—both city and waterfront—in CG. Very clean. Restaurant not open so no bar near the pool. Not enough mirrors in room. Hair dryer smells like it’s going to catch on fire. Balcony is lovely!
Comment from Hotel Management
15 Apr 2024 by Isabel, Hotel Management
Thank you for taking the time to complete this review. We value your feedback and hope you will stay with us again in the near future.
by A verified traveler
Posted 13 Apr 2024
I wish the restaurant was open but other than that this was a great stay.
Comment from Hotel Management
15 Apr 2024 by Isabel, Hotel Management
Thank you for completing this review. We hope to see you again soon!
