Ratings based on 992 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Quiet .clean and affordable
Comment from Hotel Management
2 Jun 2024 by Kenneth Cardona-General Manager, Hotel Management
Bharati,Thank you for taking the time to share your feedback about your recent stay at the Holiday Inn Express Kendall East. We are delighted to hear that you found our hotel quiet, clean, and affordable!We strive to provide a comfortable and relaxing environment for all our guests, and it's gratifying to know that we succeeded in your case. We also appreciate your mention of our affordability, as we are committed to offering excellent value for money.We hope to welcome you back to the Holiday Inn Express Kendall East soon!Sincerely,Kenneth CardonaGeneral ManagerHoliday Inn Express Kendall East
by A verified traveler
Posted 31 May 2024
Great experience 🙃
Comment from Hotel Management
2 Jun 2024 by Kenneth Cardona-General Manager, Hotel Management
Dear Ruben,Thank you so much for taking the time to share your feedback! We're thrilled to hear that you had a great experience at the Holiday Inn Express Kendall East. It truly means a lot to us when our guests have a positive stay, and your feedback motivates us to continue providing exceptional service. We hope to welcome you back soon for another great experience!Sincerely,Kenneth CardonaGeneral ManagerHoliday Inn Express Kendall East
by A verified traveler
Posted 29 May 2024
I’ll try to make this review short and sweet. I travelled with my husband and 18month old daughter. Entering the hotel was a STRONG smell of cleaning product/chemicals to cover up the old musky smell of this hotel, which after not too long, felt like it fried my nostrils. We switched rooms 3 times all of which had the same musky smell, which the receptionist stated was due to the carpet. Room 1- Pieces/chards/shavings of wood on the floor and bed. Room 2- smelled even worse and the lights upon entering the room did not work. Room 3- found 2 open safety pins on the floor, one of which was there so long it was rusting. Used hair rubber bands, and food remnants on the floor, and the dirt was so embedded into the carpet you can tell it hadn’t been cleaned in probably ever. My husband walked around bare feet for all of 5 mins and his feet were black with dirt. The bathroom was outdated, toilet flushes like an airplane toilet, towels were dark and dingy. Keeping my family’s wellbeing, health and safety as priority we did not stay at this hotel and left the same day. Highly don’t recommend
Comment from Hotel Management
29 May 2024 by Kenneth Cardona-General Manager, Hotel Management
Dear Jasmin,Thank you for taking the time to share your recent experience at our hotel. We sincerely apologize that your stay fell so far short of our usual standards, particularly with a young child in tow. It is incredibly disappointing to hear about the strong cleaning product odors, the persistent musky smell, and the issues you encountered in all three rooms you were offered. It sounds like you experienced a combination of unpleasant sensory issues and cleanliness concerns that made your stay untenable. We understand your decision to leave the hotel and prioritize your family's well-being. We take your feedback very seriously. The issues you described, including the carpet condition, outdated bathroom, and safety hazards, are unacceptable. We want to assure you that we have a much-needed renovation planned that will address these concerns directly. We would appreciate the opportunity to regain your trust. In the meantime, we will be sure to share your feedback with our team to ensure these issues are addressed promptly.Sincerely,Kenneth Cardona
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Kenneth Cardona - General Manager, Hotel Management
Thank you for your review.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
2 Jun 2024 by Kenneth Cardona-General Manager, Hotel Management
Thank you Brett for your rating, would have liked to know what the team could have done better to work our way up to a 5.
by A verified traveler
Posted 19 May 2024
Rooms are nice and clean the woman that checked us in was really helpful and sweet
Comment from Hotel Management
20 May 2024 by Kenneth Cardona-General Manager, Hotel Management
Dear Natia,Thank you so much for your kind feedback! We're delighted to hear you found your room clean and comfortable. We also appreciate you mentioning the helpfulness and friendliness of our check-in staff.See you again next time :)
by A verified traveler from Aguadilla
Posted 18 May 2024
It was a good and convenient place to get some rest. Need improve and upgrade in the bedrooms and bathroom. Excellent people and customers service. My mayor concerns it’s structural wise.
Comment from Hotel Management
20 May 2024 by Kenneth Cardona-General Manager, Hotel Management
Jennifer,Thanks for your feedback! We're glad you found our location convenient and provided a good place to relax. We hear you loud and clear about the improvements needed in the rooms and bathrooms. We're actually on the same page! We have renovations planned for this summer that will address those very concerns. The excellent service from our team is something we take pride in, so we're happy to hear they made your stay even better.We hope to welcome you back to experience the refreshed rooms!Sincerely,Kenneth Cardona
by A verified traveler from Miami
Posted 17 May 2024
Good express stay
Comment from Hotel Management
20 May 2024 by Kenneth Cardona-General Manager, Hotel Management
Pedro,Thanks for letting us know about your recent stay! We're glad it was a good one. Would you like to share anything else about your experience?Sincerely,Kenneth Cardona
by A verified traveler
Posted 16 May 2024
The girls at the front are so wonderful and helpful!!!! The most pleasant souls ever
Comment from Hotel Management
16 May 2024 by Kenneth Cardona - General Manager, Hotel Management
Dear Kapri,We're so happy to hear about your positive experience with our front desk staff! They truly are wonderful and dedicated to making every guest feel welcome. Your kind words will definitely brighten their day. Thank you for taking the time to share your feedback! We hope to see you again soon.Sincerely,Kenneth
by A verified traveler
Posted 15 May 2024
I liked how close it was to other restaurants and the highway since we were traveling.
Comment from Hotel Management
16 May 2024 by Kenneth Cardona-General Manager, Hotel Management
Hey Carlos,Thanks for the feedback! I'm glad to hear you liked that the location was close to restaurants and the highway. That definitely makes things easier when you're traveling.
