Ratings based on 194 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Very clean nice view would recommend
Comment from Hotel Management
4 Jun 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Mckinley, for your review! It's wonderful to hear that you enjoyed the cleanliness of our property and the beautiful view. We're happy to note that we met your expectations. We appreciate your recommendation and hope to welcome you back soon. Thank you for choosing us for your stay!
by A verified traveler from SAINT CLOUD
Posted 3 Jun 2024
The customer service is super bad, they don't greet you when you arrive, they told you that there was free parking and there wasn't free parking, you have to throw away your own garbage, there is no customer service number, there is no cleaning service for the apartment even if you have to pay, there is no place to make a suggestion or claim. I really don't recommend it.
Comment from Hotel Management
4 Jun 2024 by The GLS Customer Care Team, Hotel Management
Dear Dani, we deeply apologize for the poor experience you had during your stay. Your feedback is valuable to us and we will address the issues you mentioned to ensure they are rectified. We are committed to providing excellent customer service and will take steps to improve in all areas mentioned. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 28 May 2024
The Ocean View was gorgeous , the property nice apartments and the location perfect, the employees I don't have the exactly word its weird they don't make you feel like I am on vacation the communication not good its sad because is South Beach smile at least : )
Comment from Hotel Management
30 May 2024 by The GLS Customer Care Team, Hotel Management
Dear Thais, we're delighted you enjoyed our ocean view, property, and location. We're sorry to hear about the communication issues you encountered. Rest assured, we'll address this internally to ensure a better experience for future guests. Your feedback is invaluable, and we hope to have the chance to welcome you back for an improved stay.
by A verified traveler
Posted 28 May 2024
Everything was perfect.
Comment from Hotel Management
30 May 2024 by The GLS Customer Care Team, Hotel Management
Anrico, thank you for the fantastic review! it's really great to hear that everything was perfect during your stay. Your satisfaction is our top priority, and we hope to welcome you back soon for another wonderful experience. If you return to this area, please do let us know.
by A verified traveler
Posted 28 May 2024
like: beach and pool access, great location
area improvement: would be better if clean the pool twice a week.
Comment from Hotel Management
28 May 2024 by The GLS Customer Care Team, Hotel Management
Dear Kiki, Thank you for your 5-star review! We're glad you enjoyed the beach and pool access and found the location great. We'll take your suggestion about pool cleaning into consideration for future improvements. We hope to see you again soon.
by A verified traveler
Posted 22 May 2024
Excellent place to stay for a family vacation!
Comment from Hotel Management
23 May 2024 by The GLS Customer Care Team, Hotel Management
Thank you, Yazmin! We're pleased to hear you had an excellent family vacation with us. We hope to welcome you back soon!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by The GLS Customer Care Team, Hotel Management
Thank you so much for your positive rating, Tatiana! We're delighted you enjoyed your stay. We hope to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 13 May 2024
Great property. Good location . I like everything .
Comment from Hotel Management
14 May 2024 by The GLS Customer Care Team, Hotel Management
Tetyana, thank you for the positive feedback! We're delighted to hear that you enjoyed your stay and appreciated the property's location. If you ever plan to visit again, we'd love to host you.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by The GLS Customer Care Team, Hotel Management
Dear Mayren, we apologize for the inconvenience you experienced during your stay. Your feedback is important, and we would like to address your concerns. Please contact us directly to discuss your experience in detail and allow us to make amends.
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by The GLS Customer Care Team, Hotel Management
We appreciate your feedback, Alberta. Please let us know how we can improve to make your next stay more enjoyable. Your satisfaction is our priority, and we strive to provide excellent service to all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.
