Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Venice
Posted 19 May 2024
Hotel has a free airport shuttle making it easy for one night before we headed to Panama. Caution - you may need to wait up to 50 minutes for airport pickup if you miss the last shuttle. Don’t be in a rush.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Nikki, Thank you for staying with us and sharing your experience with our excellent shuttle service. We appreciate your business and hope you will choose the Courtyard Miami Airport West/Doral on your next trip to this area.Larisa GallagherGeneral Manager
by A verified traveler
Posted 19 May 2024
It was good for a quick weekend trip.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Tishana, Thank you for the perfect review. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Miami Airport West-Doral, and we look forward to welcoming you back soon.Larisa Gallagher,General Manager
by A verified traveler
Posted 11 May 2024
The staff was excellent to deal with.
Comment from Hotel Management
13 May 2024 by General Manager, Hotel Management
Dear Chris, Thank you for choosing the Courtyard Miami Airport West/Doral and taking the time to review your stay. We are delighted you received excellent service from our staff, as this is what we strive to do every day. We appreciate you acknowledging our efforts and sharing your experience with other travelers. We enjoyed hosting you, and we look forward to having the opportunity to welcome you back on a future visit soon.Larisa GallagherGeneral Manager
by A verified traveler
Posted 8 May 2024
I loved the hotel but planes fly over continuously. I wish there were more options for food. I did not have transportation so food choices were limited.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Susan, Thank you for your recent stay at Courtyard Miami Airport West/Doral and for sharing your feedback. While we are delighted that you loved our well-kept property, we are sorry for any inconvenience you had due to noise concerns you had. We are also disappointed that we did not make a better impression with our food options. We are always grateful for feedback for future changes. We enjoyed having you as our guest and look forward to your next visit.Larisa GallagherGeneral Manager
by A verified traveler
Posted 6 May 2024
I liked the location and friendly staff and atmosphere
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Andres, Thank you for choosing Courtyard Miami Airport West-Doral and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area. Larisa GallagherGeneral Manager
by A verified traveler from Tremont
Posted 20 Apr 2024
40 minute wait for shuttle. Wanted to check luggage and go eat, Reception kept saying room ready in 5 minutes for 20 minutes. Reception said restaurant was open, went to order and restaurant said couldn’t take an order for 10 minutes, they were not open yet. Ice machine on floor 4 didn’t work.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Hey Constance, Thank you for taking the time to share your comments regarding the issues you encountered while staying with us. We want every guest to have an exceptional experience; therefore, we apologize that we did not make you as comfortable as possible. We have addressed this with the appropriate individuals, and we are taking steps to improve going forward. We are truly sorry and hope you will consider giving us a second chance the next time you are in the area.Larisa GallagherGeneral Manager
by A verified traveler
Posted 19 Apr 2024
The people were nice and helpful.
The bed was comfortable and the room was clean.
Six dollars for a bottle of water? I got the impression that your CEO drinks every glass of cool-aid he is handed.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Del, Thank you for your recent stay at Courtyard Miami Airport West/Doral and for sharing your feedback. We are thrilled that you enjoyed your stay with us, and we appreciate you letting us know we exceeded your expectations. However, we regret any aspect of our hotel that could have caused any disappointment. We look forward to welcoming you back whenever your travels bring you back to the Miami area!Larisa GallagherGeneral Manager
by A verified traveler
Posted 13 Apr 2024
Airplanes flying over all the time
Comment from Hotel Management
14 Apr 2024 by General Manager, Hotel Management
Dear Judith, Thank you for your excellent rating. While we are thrilled that you loved your overall stay with us. However, we regret the noise concerns that you had. We hope to have the opportunity to welcome you back any time you are in the area.Larisa GallagherGeneral Manager
by A verified traveler
Posted 7 Apr 2024
The staff was wonderful, and patient with me (I have dementia). I wish the cafe was open during the day, not just for breakfast and evening.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Charlene, Thank you for your recent stay at Courtyard Miami Airport West/Doral and for sharing your feedback. We are thrilled that you enjoyed your stay with us, and we appreciate you letting us know we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you back to the Miami area!Larisa GallagherGeneral Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
4 Apr 2024 by General Manager, Hotel Management
Dear Janelle, Thank you for rating your stay. Our goal is to ensure an exceptional experience for each guest; therefore, we are very disappointed that we did not meet your expectations. Please accept our sincere apologies, and we hope you will give us another opportunity to show you how much we truly value our guests.Larisa GallagherGeneral Manager
