Ratings based on 2,075 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
It was ok- nothing great- I’d say the biggest perk was shuttle to hotel and to port/ that definitely gave it a boost in rating
by A verified traveler
Posted 2 May 2024
by A verified traveler from Key West
Posted 2 May 2024
by A verified traveler
Posted 2 May 2024
Very easy, friendly check in..zOn very busy street.
Comment from Hotel Management
2 May 2024 by front desk, Hotel Management
thanks for the amazing review! we hope to see you soon
by A verified traveler
Posted 1 May 2024
We found roaches in the room
Dining options were very limited
The transportation to and from the hotel to the airport was also limited even though it was included with the price of the room we had to take public transportation
Will not stay there again
Comment from Hotel Management
2 May 2024 by front desk , Hotel Management
we are sorry to hear about your recent experience, your feedback is invaluable to us, and we genuinely apologize for the inconveniences you encountered during your stay. We will address this issue immediately. If there is anything further we can do to address your concerns or assist you in any way, please do not hesitate to reach out to us directly.
by A verified traveler
Posted 29 Apr 2024
We have stayed here twice and will again if needed. Free pickup from airport and free shuttle to cruise port. Breakfast is not great but adequate. Rooms are really nice. No real restaurants close but we Uber and have great choices. Staff is friendly and helpful.
Comment from Hotel Management
30 Apr 2024 by Front Desk, Hotel Management
It sounds like you've found a reliable go-to spot for your travels! The convenience of the free airport pickup and shuttle to the cruise port must be a huge plus. It's good to hear that despite the breakfast not being stellar, it's still enough to fuel your adventures. And it's smart to utilize Uber for dining options – sometimes the best spots are just a ride away. Thanks for sharing your experience!
by A verified traveler
Posted 28 Apr 2024
Check in was smooth. The hotel is clean Theh offer complimentary shuttle for airport pick up and cruise port transfer which all went seamless.
Comment from Hotel Management
28 Apr 2024 by front desk, Hotel Management
thanks for your amazing review! we hope to see you soon
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by front desk, Hotel Management
thanks for your amazing review! we hope to see you again
by A verified traveler
Posted 27 Apr 2024
Very nice hotel. All around great experience!
Comment from Hotel Management
27 Apr 2024 by Front Desk, Hotel Management
Thanks so much for leaving a review Hope to see you soon!
by A verified traveler
Posted 26 Apr 2024
There weren’t enough breakfast options and quantities for the quest.
Comment from Hotel Management
28 Apr 2024 by Front Desk, Hotel Management
We apologize for any inconvenience caused by the breakfast options and quantities during your stay. Our kitchen staff diligently replenishes breakfast items to ensure a satisfactory experience for our guests. It's possible you encountered our team in the process of restocking. We strive for customer satisfaction and take into account the number of guests in the hotel to accurately gauge our provisions. Your feedback is valuable to us as we continuously aim to enhance our services. Thank you for bringing this to our attention.
