Ratings based on 354 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 14 Apr 2024
The property's bird issue has not been addressed, causing sleep disruption due to bird collisions on my window. The outdated air conditioning system also requires attention as it produces a loud buzzing noise during its on and off cycles.
Comment from Hotel Management
15 Apr 2024 by Valerie Zamora, Hotel Management
Thank you for bringing these issues to our attention. We apologize for the disturbances you experienced during your stay. Ensuring the comfort and peace of our guests is a top priority, and it is clear that we fell short in this instance.Please be assured that we are addressing these concerns with the urgency they require. We are exploring immediate measures to mitigate the bird issue and are assessing our air conditioning systems for necessary updates or replacements.We value your feedback as it helps us improve our guest experience. We hope to have the opportunity to welcome you back, ensuring a serene and comfortable stay.
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Valerie Zamora, Hotel Management
Thank you for choosing to stay with us at Casa Faena, we're happy to hear you enjoyed your stay and are looking forward to welcoming you back soon!
by A verified traveler
Posted 1 Mar 2024
I only gave a good rating overall due to a dying battery in the smoke detector in my room that started screaming at midnight! Other than that the hotel and staff are excellent!
Comment from Hotel Management
1 Mar 2024 by Valerie Zamora, Hotel Management
Thank you for your feedback! We appreciate you bringing this inconvenience to our attention and will ensure it is taken care of in the future. Thank you again and we hope you enjoyed your stay with us at Casa Faena!
by A verified traveler from Arlington
Posted 24 Feb 2024
Clean and nice staff. Excellent location
Comment from Hotel Management
27 Feb 2024 by Valerie Zamora, Hotel Management
Thank you for your wonderful feedback! We are so eager to welcome you back to your Miami Beach home soon!
by A verified traveler from Austin
Posted 9 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Valerie Zamora, Hotel Management
Thank you for sharing your feedback with us! We look forward to welcoming you back soon!
by A verified traveler
Posted 21 Jan 2024 on Hotels
Comment from Hotel Management
23 Jan 2024 by Valerie Zamora, Hotel Management
Thank you for your feedback. We hope to welcome you back soon!
by A verified traveler
Posted 20 Jan 2024
Charming historic hotel
Comment from Hotel Management
22 Jan 2024 by Valerie Zamora, Hotel Management
Thank you for your kind words, Carol! We hope to welcome you back to Casa Faena soon!
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Valerie Zamora, Hotel Management
Thank you for your kind words, Cynthia! We hope to welcome you back to Casa Faena soon!
by A verified traveler
Posted 20 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Valerie Zamora, Hotel Management
Thank you for your feedback. We hope to welcome you again soon for an even greater experience.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
27 Dec 2023 by Valerie Zamora, Hotel Management
Thank you for the incredible feedback. We are thrilled to know you enjoyed your stay at Casa Faena!
