Ratings based on 104 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Just top!
by A verified traveler
Posted 9 Jun 2024
Everyone was very friendly and helpful. The agua fresca they had at reception was delicious and a refreshing welcome on our return every day. The mocktails at the sky bar were also delicious.
Comment from Hotel Management
12 Jun 2024 by Martha Z, Hotel Management
Thank you for your valuable comments and feedback Ms. Zara. We will always do our best to make each of your visits comfortable and unique.
by A verified traveler
Posted 1 Jun 2024
Amazing device beutiful hotel
Comment from Hotel Management
4 Jun 2024 by Martha, Hotel Management
Dear Ms. Tatiana, We will always be delighted to welcome you with us. Thank you for allowing us to create a memorable experience during your stay in Mexico City.
by A verified traveler from Bellevue
Posted 17 May 2024
Excellent and friendly staff throughout. From check in through check out, we felt valued and cared for.
Muchas gracias por todos!
Comment from Hotel Management
22 May 2024 by Alma , Hotel Management
Dear Mr. Edwards, Thank you very much for your valuable comments! We are happy to know that you enjoyed your stay with us! Looking forward to welcoming you in the near future! Regards, Alma Ramirez DOSM The Ritz-Carlton, Mexico City
by A verified traveler
Posted 10 May 2024
Very nice hotel, great rooms, excellent service, and good restaurants.
Comment from Hotel Management
10 May 2024 by Alma , Hotel Management
Dear Mr. Thomas, Thank you very good for your valuable comments! We are glad to know that your stay was memorable and enjoyed our amazing amenities! Warmest regards, Alma Ramirez Director of Sales and Marketing The Ritz-Carlton, Mexico City
by A verified traveler from Coral Gables
Posted 10 May 2024
Comment from Hotel Management
20 May 2024 by Alma , Hotel Management
Dear Mr. Patrick, Thank you very much for your valuable comments! Looking forward to welcoming you in the near future, Regards, Alma Ramirez DOSM The Ritz-Carlton, Mexico City
by A verified traveler
Posted 7 May 2024
Directly across the street from Chapultepec Park, views from my room were amazing! Staff were extremely helpful and kind. The hotel is very modern and doesn’t have much of a lounge/common area to hang out- except the bar in restaurant.
Comment from Hotel Management
10 May 2024 by Alma, Hotel Management
Dear Ms. Stefany,Thank you very good for your valuable comments! We are glad to know that your stay was memorable and enjoyed our amazing amenities! Warmest regards, Alma Ramirez Director of Sales and Marketing The Ritz-Carlton, Mexico City
by A verified traveler from Brookfield
Posted 1 May 2024
We had a great experience at the Ritz.
Comment from Hotel Management
10 May 2024 by Alma, Hotel Management
Dear Mr. Thomas, Thank you very good for your valuable comments! We are glad to know that your stay was memorable and enjoyed our amazing amenities! Warmest regards, Alma Ramirez Director of Sales and Marketing The Ritz-Carlton, Mexico City
by A verified traveler
Posted 19 Apr 2024
Amazing property and location. Great views everywhere.
Comment from Hotel Management
10 May 2024 by Alma, Hotel Management
Dear Mr. Luis,Thank you very good for your valuable comments! We are glad to know that your stay was memorable and enjoyed our amazing amenities! Warmest regards, Alma Ramirez Director of Sales and Marketing The Ritz-Carlton, Mexico City
by A verified traveler
Posted 2 Apr 2024
Amazing property
Comment from Hotel Management
3 Apr 2024 by Alma Ramirez | DOSM , Hotel Management
Thank you Ali, We are glad to know that you experienced a memorable stay at The Ritz-Carlton, Mexico City and thank you very much for your valuable feedback. We will share your comments to our ladies and gentlemen to continuous extending the finest service we are very proud of. Wishing you a lovely day ahead!Alma Ramirez Director of Sales and Marketing
