Ratings based on 152 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Great property and spacious room. Staff very accommodating.
Comment from Hotel Management
8 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Pablo!Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and found our property and rooms to your liking. Our team takes pride in providing excellent service, and we're delighted to hear that you found them accommodating. We hope to have the pleasure of welcoming you back in the future for another great experience!
by A verified traveler
Posted 3 May 2024
The terrace rooms are incredible. Gorgeous, huge rooms with tasteful and trendy design. Such a functional space. I love this place!
Comment from Hotel Management
3 May 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
James!Thank you so much for your comments! Your kind words truly mean a lot to us, and we're delighted that you love our place! We can't wait to welcome you back for another wonderful stay.Warm regards,
by A verified traveler
Posted 22 Apr 2024
Overall did not feel like 5 star hotel
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Rebecca,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We would appreciate any additional details you could provide to help us improve. We hope to have another opportunity to provide you with a stay that truly reflects our standards and your expectations.Yours sincerely,Mariana SerranoGuest Experience Manager
by A verified traveler
Posted 16 Apr 2024
comfortable and easy. great beds. convenient
sky bar breakfast was great for the kids
Comment from Hotel Management
17 Apr 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Samir!We're delighted to hear that you found your stay comfortable and convenient! Our team takes great pride in providing a cozy atmosphere and ensuring our guests have a seamless experience. Hope to welcome you back for another enjoyable stay in the future!
by A verified traveler
Posted 8 Apr 2024
Mediocre hotel.
Comment from Hotel Management
10 Apr 2024 by General Manager, Hotel Management
Dear Jonathan,Thank you for your feedback. We'd certainly be eager to hear more about what we can improve upon, as guest satisfaction means everything to us. It would be great to receive another chance to impress you!Yours sincerely,Mariana SerranoGuest Experience Manager
by A verified traveler
Posted 3 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Mary!We're delighted to hear that you had an excellent experience with us. Our team works hard to provide top-notch service and ensure our guests feel at home. We look forward to hosting you again soon for another fantastic stay!
by A verified traveler
Posted 3 Apr 2024
Very nice room and property in general was very clean. The property overall was very small but connected to another hotel which offered more amenities (pool, spa).
Comment from Hotel Management
4 Apr 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Alyssa!We're thrilled you enjoyed your stay, and thank you for your kind words about our clean property and nice room! We hope you had a relaxing time and look forward to welcoming you back for another wonderful experience.
by A verified traveler
Posted 3 Apr 2024
AC wasn’t working. Bathroom faucet was broken. WiFi was broken food options were limited and the cost was outrages
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Robert,Thank you for leaving your review regarding your recent stay. Our goal is to provide every guest with comfortable, convenient accommodations, and we're disappointed to learn we fell short of your expectations. We can assure you that what you have described is not what our guests have come to expect from staying with us. Your comments will be promptly addressed with our team to ensure we're delivering our high standards of guest hospitality. We appreciate your feedback and hope you will consider staying with us again to provide you with the exceptional stay that you truly deserve. Yours sincerely,Mariana SerranoGuest Experience Manager
by A verified traveler
Posted 3 Apr 2024
I would stay here again. It was truly an amazing and warm experience
Comment from Hotel Management
4 Apr 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Tonika!We're delighted to hear that your experience with us was truly amazing and warm! It means a lot to us that you would choose to stay with us again. We can't wait to welcome you back for another memorable stay. See you soon!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Mariana Serrano, Guest Experience Manager, Hotel Management
Raquel!We're thrilled to hear that you had a fantastic stay with us. Our team works hard to ensure every guest has a memorable experience. We hope to welcome you back soon for more fun-filled moments at our hotel!
