Ratings based on 966 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from zapopan
Posted 17 Jun 2024
It is an old property, but it has been upgraded and it is impecably maintained.
by A verified traveler
Posted 12 Jun 2024
Personal very helpful and friendly. Property old and need of maintenance. Noice at 7:00 am people working on the pool.
Comment from Hotel Management
13 Jun 2024 by Gerente de Calidad, Hotel Management
Good morning, Mr. Marco, we thank you for contacting us, we will reinforce with my maintenance team so that we can start work after 8 am, we apologize and we hope to have you visit again, best regards.
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Gerente General , Hotel Management
Estimada Srta. Zubillaga!Gracias por su calificación, nos impulsa a seguir mejorando.La esperamos pronto de regreso en esta su casaSaludos cordiales
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Gerente General , Hotel Management
Apreciable Addy!Muchas gracias por tu calificación, es motivante para seguir mejorando.Te esperamos pronto de regresoSaludos cordiales
by A verified traveler from Las Vegas
Posted 2 Jun 2024
The food is not that good at dinner, in the other hand breakfast is excellent, customer service is questionable.
Overall and for the price is good.
Comment from Hotel Management
5 Jun 2024 by Gerente General , Hotel Management
Apreciable Srta. Castano!Muchas gracias por sus comentarios, estos nos ayudan a mejorar nuestro servicio.Lamento los inconvenientes, en conjunto con nuestro gerente de restaurante, estamos tomando medidas para que esto no se presente nuevamente.La esperamos pronto de regresoSaludos cordiales
by A verified traveler from Naucalpan
Posted 1 Jun 2024
This is a hotel that used to be the top hotel in the area many many years ago, it’s been renovated and now it’s very affordable, well located, and rooms are comfortable and well mantained, the staff could give better service but it’s ok
Comment from Hotel Management
5 Jun 2024 by Gerente General , Hotel Management
Apreciable Sr. Verduzco!Gracias por sus comentarios, estos nos ayudan a mejorar nuestro servicio.Trabajaremos en la mejora del servicio del personal.Lo esperamos pronto de regreso para servirle como merece.Saludos cordiales
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 23 May 2024
Check in Guest Service was Great had a few things missing from room but went to front desk & they were handled very quickly. The Bar Drinks & Staff were great as well. Only thing that could have been a little better is the Breakfast Buffet everything looked good but was just on the warm side would have liked the food hotter other than that still a Very Good Hotel.
Comment from Hotel Management
25 May 2024 by Gerente General, Hotel Management
Apreciable Srta Lupe!Muchas gracias por sus comentarios, estos nos motivan a mejorar.Tomaremos accion con el equipo de cocina para que los alimentos estén mas calientes.La esperamos pronto de regresoSaludos cordiales
by A verified traveler
Posted 13 May 2024
Nice and confortable
Comment from Hotel Management
14 May 2024 by Gerente General, Hotel Management
Apreciable Srta. Robles!Muchas gracias por sus comentarios, estos nos motivan a seguir mejorando.La esperamos pronto de regreso en esta su casaSaludos cordiales
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
5 Jun 2024 by Gerente General , Hotel Management
Apreciable Sr. Martín!Muchas gracias por su calificación, esta nos impulsa a seguir mejorando. Lo esperamos pronto de regreso para servirle como mereceSaludos cordiales
