Ratings based on 654 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
There was no hot water on the last day. Staff did not care.
by A verified traveler
Posted 5 Jun 2024
There was no hot water the last day of my stay. Staff couldn’t care less
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by Rosalba Cerón, Hotel Management
Hola Christine,Gracias por su calificación, esperamos verla pronto de regreso.Saludos,Rosalba Cerón
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by Rosalba Cerón, Hotel Management
Hola Alonso,Gracias por su calificación y esperamos verlo pronto de regreso.Quedo a sus ordenes. Rosalba Cerón
by A verified traveler from Zapopan
Posted 30 Apr 2024
Nice
Comment from Hotel Management
2 May 2024 by Graciela Quiroz, Hotel Management
Estimado Luis, Agradecemos tu preferencia con Hyatt, esperamos verte pronto!
by A verified traveler
Posted 21 Apr 2024
El check in y check out perfecto y rápido! Todo el personal muy amables. Las instalaciones están bien para la relación precio-calidad. No es un hotel de lujo, pero es demasiado cómodo. Las sábanas y ropa de cama muy limpia. Hay áreas que se pueden mejorar en limpieza y mantenimiento pero nada que impida disfrutar un periodo de descanso. La alberca es muy amplia y limpia! Y climatizada. El desayuno es normal. Huevos al gusto preparados al momento. Lo demás del bufette no es malo ni bueno. Regular. De nuevo, creo que la relación por lo que pagas es muy buena.
Comment from Hotel Management
23 Apr 2024 by Rosalba Cerón, Hotel Management
Hola Lucila,Gracias por sus comentarios y esperamos verla pronto de regresoQuedo a sus apreciables ordenes.Saludos,Rosalba Cerón
by A verified traveler
Posted 18 Apr 2024
Good
Comment from Hotel Management
18 Apr 2024 by Luis Vázquez, Hotel Management
Chulwoo, We very much appreciate your comment, we hope to welcome you soon in this your home Hyatt House Santa Fe.
by A verified traveler from Guatemala
Posted 16 Apr 2024
Comment from Hotel Management
6 May 2024 by Luis Vázquez, Hotel Management
Manuel. Su calificación es muy importante para nosotros, trabajaremos para mejorar nuestro servicio, agradecemos su preferencia y esperamos recibirlo pronto en esta su casa Hyatt House Santa Fe
by A verified traveler
Posted 10 Mar 2024
The hotel is good. We had an issue upon the check in with the difference in currency rate of the hotel and Expedia but the manager Graciela resolved the issue. We are very grateful. She is an excellent professional.
The rooms are quite comfortable. The kitchen is super basic, not to show your culinary talents in full. But basic for the simple cooking.
The breakfasts are the same every day which may be annoying if you stay for a long time.
The restaurant is good.
The staff is very good too. In the end we asked one of the receptionist to send for us a postcard as we forgot to buy a stamp and it was a day off, the post offices were closed. He agreed to send the postcards for us. Hopefully, we’ll receive them.
The location is quite far from the city center but the area is good. The excellent park La Mexicana is 15 mins walking.
Can recommend the hotel.
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
5 Apr 2024 by Luis Vázquez, Hotel Management
Julia, Gracias por su calificación, será un gusto poder recibirla pronto en Hyatt House Santa Fe. Saludos
