Ratings based on 936 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 10 Jun 2024
Fabulous location; walkable and safe. Our room was clean, large and comfortable.
Hotel’s restaurant, Riscal, had great food and reasonable prices. The hotel lounge, Stir, offers a craft cocktail experience with expert mixologists! Would definitely recommend and return!
Comment from Hotel Management
10 Jun 2024 by Hotel Marbella, Hotel Management
Tracy, thank you for staying with us and leaving your feedback! We will be happy to welcome you again so you can continue enjoying.
by A verified traveler from Burbank
Posted 29 Apr 2024
We enjoyed our stay at Hotel Marbella. The hotel and staff went above and beyond to make us comfortable. They upgraded our room when we arrived due to our room not being ready and gave us complimentary drinks at their bar. The suite hotel room was very spacious and very comfortable. The one complaint that we had was the toilet in the bathroom was positioned awkwardly so that the top couldn’t go all the way up. Again very minor inconvenience. Location was great, right in front of a metro train stop, and very walkable to other popular areas (like 15 minutes). But also very easy to order ubers. If you’re looking for an affordable option for a hotel with a good location can’t recommend enough.
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Bryan, thank you very much for leaving us your comments, which are so important to us. We will be evaluating what you tell us about the bathroom to pay special attention to it. We appreciate your trust and we would love for you to return so you can Rest - Live - Enjoy together with us.
by A verified traveler
Posted 13 Apr 2024
Hotel was very good and exactly what we needed. A nice hotel without all the 5 star amenities.
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Robert, thank you for staying with us and leaving your feedback. Hope to have you back!
by A verified traveler
Posted 8 Apr 2024
A ciertas horas se sentía mal olor en la habitación.
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Martha, muchas gracia por haber estado con nosotros. Estaremos revisando lo que nos comentas para poner especial atención en ello.
by A verified traveler
Posted 8 Apr 2024
Good location, and staff
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Adriana, thank you for staying with un and leaving your feedback.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Ivan, gracias por haber estado con nosotros y dejarnos tus comentarios. ¡Te esperamos nuevamente!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Duane, gracias por haber estado con nosotros.¡Te esperamos nuevamente!
by A verified traveler
Posted 23 Mar 2024
Place is very safe and functions well for basic hotel needs. The hotel sits on a very busy street. If you are planning to use the subway it is very conveniently located two blocks from the line 3 station. Two blocks from nice restaurants and bars of Roma. The immediate area is not charming but just a few blocks away from the very nice area of Roma.
Comment from Hotel Management
3 May 2024 by Hotel Marbella, Hotel Management
Ilaria, thank you for being with us and leaving us your comments. Indeed, we are in Colonia Roma, which offers multiple places and services of all kinds. We hope you can come back and continue enjoying it.
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
7 May 2024 by Hotel Marbella, Hotel Management
estimado Carlos, agradecemos tu estanciay esperamos verte de nueva cuenta con nosotros saludos cordiales de parte de todo el equipo que conforma el Hotel Marbella
by A verified traveler
Would return for sure if in CDMX
Posted 16 Mar 2024 on HotelsThe room was great clean and roomie and comfortable. Loved having AC!! Ican only complain that the gym was not equiped with AC or a fan and no room coffee. Otherwiae, lovely.
Comment from Hotel Management
18 Mar 2024 by Hotel Marbella, Hotel Management
Dear Dena, we are glad that your experience with us has been good, your observations are considered and we hope to see you soonreceives a warm greeting
