Ratings based on 935 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great location and impeccable service
Comment from Hotel Management
14 Jun 2024 by Renata Garrido, Marketing , Hotel Management
Hello! Thank you very much for sharing your feedback with us!
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Renata Garrido, Marketing, Hotel Management
Estimado Sr. Efrain, Muchas gracias por su visita y por compartirnos su experiencia!
by A verified traveler
Posted 28 May 2024
Well run hotel in Mexico. Room service was very good. Gabriel at the front door was very helpful. Easy to get cars at the hotel which made touring easy. Rooms nice.
Comment from Hotel Management
28 May 2024 by Renata Garrido, Marketing Coordinator , Hotel Management
Dear Mrs. Grace, Thank you very much for your visit and for sharing your experience with us!
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
19 May 2024 by Renata, Marketing, Hotel Management
Estimado Sr. Carlos, Muchas gracias por su preferencia y por tomarse el tiempo de calificarnos!
by A verified traveler from Tustin
Posted 22 Apr 2024
The hotel bar plays loud music until 1 AM and we were given a room directly above it, and were told there were no rooms to switch to. Basically, American tourists come to this location to get drunk somewhere they consider “safe” and the hotel guests suffer through their loud parties while trying to sleep after 4am flights.
We checked out after 1 night, they did not offer anything in terms of customer service.
Comment from Hotel Management
22 Apr 2024 by Renata Garrido, Marketing Coordinator , Hotel Management
Dear Mrs. Domer, Thank you very much for sharing your experience with us, please rest assured that we take all your comments into consideration so similar situations do not happen again.
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
9 May 2024 by Renata Garrido, Marketing Coordinator , Hotel Management
Dear Mrs. Rondquist, Thank you very much for your visit and feedback!
by A verified traveler from Oxon Hill
Posted 18 Apr 2024
Comment from Hotel Management
8 May 2024 by Renata Garrido, Marketing Coordinator , Hotel Management
Mr. Asim, Thank you very much for your visit and your feedback!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Renata Garrido, Hotel Management
Dear Ms. Emily,Thank you very much for taking the time to rate us, we hope to see you again soon!
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Renata Garrido, Marketing, Hotel Management
Thank you very much for sharing your experience, we hope to welcome you again!
by A verified traveler
Our stay
Posted 17 Feb 2024 on HotelsNice, clean missed turn down service. Gift was promised but not delivered.
Comment from Hotel Management
17 Feb 2024 by Renata Garrido, Marketing Coordinator, Hotel Management
Thank you very much for your preference, we hope we can welcome you again soon!
