Ratings based on 627 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Francisco
Posted 4 Jun 2024
Best location for anything business and personal activities
Comment from Hotel Management
10 Jun 2024 by Gabriela Hernández., Hotel Management
Thank you very much for sharing your opinion about your stay.It is a pleasure to be your hosts at Fiesta Inn Naucalpan, we are pleased that you choose us on your trips to the city, we hope to continue with your loyalty and preference.Greetings!Sincerely.Gabriela Hernández.Guest Service Manager.
by A verified traveler
Posted 15 May 2024
The hotel is in ok condition but there are 3 x freeways and 2 x other roads immediately out the front door. As a result it is extremely noisy 24/7…..very difficult to sleep. Staff are nice but only 2 x front desk staff speak English so it was very challenging if they were not rostered on. Impossible to stay there again.
Comment from Hotel Management
31 May 2024 by Gabriela Hernández., Hotel Management
It is a pleasure for me to be able to contact you and thank you for taking the time to share your opinion with us. We will work on the areas of opportunity that you have pointed out in order to meet your expectations.Sincerely,Gabriela Hernández.Guest Service Manager.
by A verified traveler
Posted 10 May 2024
This is a very nice place to stay in Naucalpan. The rooms a spacious and clean. The staff 8s very helpful and happy to assist with any concerns
The restaurant is very good for breakfast.
Comment from Hotel Management
11 May 2024 by GABRIELA, Hotel Management
Dear Sir .It is a pleasure for me to be able to contact you and thank you for taking the time to send us your opinion.We are pleased to know that our service met your expectations, your comments motivate us to continue improving.We hope to see you back in this home very soon, it will be a real pleasure.We wish you a great afternoon.Greetings.
by A verified traveler
Posted 3 May 2024
Hotel was ok, but really in an area where there is no options to eat.
Comment from Hotel Management
4 May 2024 by Gabriela Hernández., Hotel Management
We appreciate the time you have taken to evaluate the satisfaction of your recent stay. You, your comfort and satisfaction are very important to us.We hope to see you back in this home very soon, it will be a pleasure to be your hosts.Atte.Gabriela Hernandez.Guest Service Manager.
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
31 May 2024 by Gabriela Hernández., Hotel Management
Muchas gracias por compartir su opinión sobre su estancia.Es un placer poder ser sus anfitriones en su casa Fiesta Inn Naucalpan, nos complace que nos elija en sus viajes a la ciudad, esperamos continuar con su lealtad y preferencia. Saludos!Atte. Gabriela Hernández.Gerente de Servicio a Huéspedes.
by A verified traveler
Posted 7 Apr 2024
Excelente servicio al huésped, el personal tiene muy buena actitud y no tengo ninguna queja. Muchas gracias 👍
Comment from Hotel Management
8 Apr 2024 by Gabriela Hernández., Hotel Management
Muchas gracias por compartir su opinión sobre su estancia.Es un placer poder ser sus anfitriones en su casa Fiesta Inn Naucalpan, nos complace que nos elija en sus viajes a la ciudad, esperamos continuar con su lealtad y preferencia. Saludos!Atte. Gabriela Hernández.Gerente de Servicio a Huéspedes.
by A verified traveler
Posted 24 Mar 2024
Good location
Comment from Hotel Management
28 Mar 2024 by Gabriela Hernández., Hotel Management
Muchas gracias por compartir su opinión sobre su estancia.Es un placer poder ser sus anfitriones en su casa Fiesta Inn Naucalpan, nos complace que nos elija en sus viajes a la ciudad, esperamos continuar con su lealtad y preferencia. Saludos!Atte. Gabriela Hernández.Gerente de Servicio a Huéspedes.
by A verified traveler
Posted 17 Mar 2024 on Hotels
Comment from Hotel Management
22 Mar 2024 by Gabriela Hernández, Hotel Management
Muchas gracias por compartir su opinión sobre su estancia.Es un placer poder ser sus anfitriones en su casa Fiesta Inn Naucalpan, nos complace que nos elija en sus viajes a la ciudad, esperamos continuar con su lealtad y preferencia. Saludos!
by A verified traveler
Posted 11 Feb 2024
Lot space and mirrors in room
Comment from Hotel Management
14 Feb 2024 by Gabriela Hernández., Hotel Management
Dear Sir.We appreciate the time you have taken to evaluate the satisfaction of his recent stay. You, your comfort and satisfaction are very important to us.We hope to see you back in this home very soon, it will be a pleasure to be your hosts.Atte.Gabriela Hernandez.Guest Service Manager.
by A verified traveler
Posted 26 Jan 2024
It was clean safe and customer service was excellent.
Comment from Hotel Management
27 Jan 2024 by Gabriela Hernández, Hotel Management
Good afternoon!Ms. Sonia.Thank you very much for your comments which are very important to us.It will be a pleasure to receive you again.Excellent weekend.
