Ratings based on 186 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Riverside
Posted 27 Mar 2024
We traveled as a family and looked forward to our stay here.
The suite we stayed in was ok but the sofa bed was too small.
One of the legs came off in the middle of the night, reported it three times & never went to fix it.
During breakfast in 6th floor there were always plates & cups missing.
Overall, it was ok but feel there could be improvement.
by A verified traveler
Posted 5 Mar 2024
The Breakfast was not autentic Mexican food.
by A verified traveler
Posted 21 Dec 2023
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 22 Nov 2023
by A verified traveler
Posted 20 Nov 2022
I Love it! It has everything I love about an executive hotel plus a spacey room.
by A verified traveler
Posted 30 Aug 2022 on Orbitz
Very centric location if your in the Santa Fe area , room had several drinking glasses missing and silverware , and a decent size frying pan
by A verified traveler
Posted 12 Jul 2022
I totally loved the suite, it was roomy, spacious and with a very equipped kitchen. But beware as there is no laundry or washing machine so kind of complicated if you have a long stay. It was perfect for a family/long business trip!
by A verified traveler
Posted 14 Jan 2020
Comment from Hotel Management
16 Jan 2020 by GG, Hotel Management
Agradecemos mucho su comentario, si nos ayudará hacernos llegar su experiencia completa nos ayuda muchísimo ! Saludos
by A verified traveler from New Mexico
Posted 29 Nov 2019
Very modern and nice hotel. The room was really spacious and had everything we needed although the stand for the ironing board was broken in the bathroom. Staff asked us when we wanted to check out and they were very helpful at all times ñ.
Comment from Hotel Management
29 Nov 2019 by GG, Hotel Management
Dear Guest, thank for your review, we are very grateful and pleased for achieving your expectations, thanks for the heads up of the iron board we are taking care of it, thaks fot staying in City Express CDMX. Kind Regards
