Ratings based on 699 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
22 Apr 2024 by JVD, Hotel Management
Gracias por calificar tu experiencia con nosotros te esperamos pronto
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
6 May 2024 by JVD, Hotel Management
Hola MariselaGracias por calificarnos. Lamento que no hayamos llenado tus expectativas espero nos des la oportunidad de servirte nuevamente en tu futuro.
by A verified traveler
Posted 22 Mar 2024
No hot water and bad smell
Comment from Hotel Management
26 Mar 2024 by JVD, Hotel Management
Good morningThank you very much for your comments, these help us improve the service we offer you. I have passed your comments to the corresponding area for follow-up. I hope you have the opportunity to stay with us again.
by A verified traveler
Posted 27 Feb 2024
The customer service excellent , but the bathroom when you take a shower the water comes out, the shower curtain to small, they don’t have display for the soap inside the shower and I select to pay at the hotel and they charge to my credit card before I arrive.
Comment from Hotel Management
3 Mar 2024 by JVD, Hotel Management
Thank you very much for your comments, these help us improve the service we offer you. We have passed your comments on to the corresponding department. I apologize for the inconvenience in your room. I hope you will give us the opportunity to serve you again very soon.
by A verified traveler
Posted 4 Feb 2024
The rooms are not sound proof at all like they mentioned.Lots of noise from the street outside. Tai who checked me in was great and Arturo was excellent.The night auditor did not know answers I asked.
Comment from Hotel Management
12 Feb 2024 by Rosario Bustamante GG, Hotel Management
Dear Thomas Sean,Thank you for choosing City Express by Marriott La Raza for your recent stay in Mexico City.We regret the noise in the hotel as well as the lack of answers from our night auditor, we have shared your comment with all the staff in order to take the appropiate actions to avoid this situations.Best Regards,Rosario BustamanteGeneral Manager
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Rosario Bustamante GG, Hotel Management
Estimado Alexei,Gracias por haber elegido City Express by Marriott La Raza para su reciente estancia en la Ciudad de México.Nos complace que su estancia haya sido placentera y que la ubicación del hotel haya sido de su agrado.Esperamos tener el gusto de atenderle nuevamente en esta, su casa.Saludos cordiales,Rosario BustamanteGG
by A verified traveler
Posted 24 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Hola Herlinda, Hotel Management
Gracias por hospedarse en esta su casa, esperamos poder servirne nuevamente!
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by Rosario Bustamante GG, Hotel Management
Estimad@ huesped,Gracias por haber elegido City Express by Marriott La Raza para su reciente estancia en la Ciudad de México.Nos gustaría conocer mas detalles sobre su entacia a fin de mejorar nuestros servicios.Esperamos tener el gusto de atenderle nuevamente en esta, su casa.Saludos cordiales,Rosario BustamanteGG
by A verified traveler
Posted 20 Dec 2023
Comment from Hotel Management
11 Jan 2024 by Rosario Bustamante GG, Hotel Management
Estimado Alejandro,Gracias por haber elegido City Express La Raza para su reciente estancia en la Ciudad de México.Nos complace que su estancia haya sido placentera y que el hotel haya sido de su agrado.Esperamos tener el gusto de atenderle nuevamente en esta, su casa.Saludos cordiales,Rosario BustamanteGG
by A verified traveler
Posted 19 Dec 2023
Only one bath towel in a room for two people.
Requested an additional twice to front desk personal, never got it. Had to use a hand towel.
Comment from Hotel Management
11 Jan 2024 by Rosario Bustamante GG, Hotel Management
Dear Saulo,Thank you for choosing City Express by Marriott La Raza for your recent stay.We are sorry for the towel inconvinience, we have reviwed your comment with our ront desk as well as housekeeping staff in order to provide you with the service that you deserve.We hope to have the pleasure to welcome you back again soon.Best Regards,Rosario BustamanteGG
