Ratings based on 135 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Property was fantastic, staff was awesome !
by A verified traveler
Posted 13 Jun 2024
Special shout out to the fantastic concierge service who were not only friendly but wise and thoughtful in their recommendations. Huge added bonus to our otherwise terrific stay here.
Comment from Hotel Management
13 Jun 2024 by Guest Services, Hotel Management
Good morning Mr. Heyman Thank you so much for taking the time to give us your feedback!We are all very happy to read that you had such a great time with us and that you perceived our customer service was great as it is our top priority!We hope to see you back soon at the Andaz!
by A verified traveler
Posted 12 Jun 2024
Overall, I found the staff to be quite good and the housekeeping excellent. However, my experience was marred by an encounter with the supervisor when I expressed my disappointment about not being informed that the pool was out of service, despite having communicated with the hotel through Expedia. The supervisor’s response was somewhat passive-aggressive, even though I assured him I wasn’t seeking any compensation. It was an odd interaction. On the positive side, the concierge was extremely helpful, and I generally enjoyed the staff’s friendliness. Nevertheless, if a key feature of the hotel is unavailable, it should be standard practice to notify guests in advance. The supervisor explained that this information was on the website and that since I didn’t book directly, they couldn’t notify me, but I had been in touch through Expedia, so it felt like they were just trying to cover themselves. I would stay again.
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Good afternoon Miss Sunsin.Thank you so much for your feedback! Happy to read your overall customer service experience was great. We are curious to learn more about the passive aggressive response mentioned so we would like to kindly have a private conversation through the Expedia chat to learn more about that.The pool and rooftop renovations are something we are working on to keep providing excellence in service and top of the notch facilities, and generally offering the very best! But I definitely can understand how the absence of the pool and the rooftop affected your overall stay and perception of the Andaz Mexico City Condesa which I would like to apologize for.We would love welcoming you back at Andaz Mexico City Condesa!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Good afternoon Miss Jaeger.We are very happy to read from you and to learn about your amazing experience with us!Top customer service is our most important priority and it is especially important to us for that to be perceived by all of our guests and were very glad we achieve that with you!Were also very glad to ready youre already planning our next visit with us and know your Andaz family will be very excited to welcome you back!
by A verified traveler
Posted 5 Jun 2024
This was a beautiful property. We felt very safe. They provided prompt and friendly service. The only downfall was the pol was closed during our stay and we were not notified prior to our arrival. We looked forward to the beautiful pool and bar, but sadly we were not able to experience it. However they did provide us with a pass to the Hyatt Regency, but their pool was very underwhelming. It did not have a bar, it seemed like an apartment complex pool.
Comment from Hotel Management
5 Jun 2024 by Guest Services, Hotel Management
Good afternoon Miss Galeano.Thank you so much for taking the time to give us feedback as it will assist us in improving on the areas that need it.The pool and rooftop renovations are something we are working on to keep providing excellence in service and top of the notch facilities, and generally offering the very best! But I definitely can understand how the absence of the pool and the rooftop affected your overall stay and perception of the Andaz Mexico City Condesa which I would like to apologize for. I am glad to ready you enjoyed the stay and hope you can come back to visit us soon!
by A verified traveler
Posted 4 Jun 2024
Great place to stay.
Comment from Hotel Management
5 Jun 2024 by Guest Services, Hotel Management
Good afternoon.It is a pleasure assisting you at Andaz Mexico City Condesa.I am very happy to ready you enjoyed your stay! We hope to see you back soon Miss Aguirre!
by A verified traveler from Mineola
Posted 4 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Services, Hotel Management
Good afternoon Mr. Seok.It is a pleasure assisting you at Andaz Mexico City Condesa.We all feel very happy to learn that you enjoyed your stay as we strive to create unique experiences out of our guests stays.We hope to see you back soon!
by A verified traveler
Posted 31 May 2024
The room is very small with very limited spaces and amenities. The rooftop and swimming pool were closed due to maintenance, which is a bummer. It didn’t feel like a luxury hotel at all. More like a boutique hotel without any brand name. Also, didn’t know I can’t earn points because I booked it on Expedia and not through Hyatt’s website directly. This is a terrible experience.
Comment from Hotel Management
4 Jun 2024 by Guest Services, Hotel Management
Good afternoon Mr. Wang.It is a pleasure assisting you at Andaz Mexico City Condesa.We appreciate very much the feedback as it will help us improve the areas that need it.The pool and rooftop renovations are something we are working on to keep providing excellence in service and top of the notch facilities, and generally offering the very best! But I definitely can understand how the absence of the pool and the rooftop affected your overall stay and perception of the Andaz Mexico City Condesa which I would like to apologize for.Regarding the points, unfortunately there is nothing we can do since the booking channel of your choosing was Expedia, we always suggest booking directly with us to be able to manage any last minute change and inquiries directly with us, but in this case I wouldnt know if this information was shared while booking by the third party.We hope we can see you back again and would be happy to receive you again!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
4 Jun 2024 by Guest Services, Hotel Management
Good morning Miss Hernandez.We are very happy to read about your Andaz Experience! Top customer service is of the utmost priority to us so we are happy to see your stay was a reflection of that!We hope to see you back again soon!
by A verified traveler
Posted 29 May 2024
A great stay and a great location!
Comment from Hotel Management
31 May 2024 by Guest Services, Hotel Management
Good afternoon!It is very nice reading about how you enjoy your stay! Customer service is of the utmost importance to us and were glad you were able to perceive it!We hope to see you again soon with your Andaz family!
