Ratings based on 784 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
I thing management must to thing to provide training for stuff. No menu in English in the restaurant. Cleaning lady provides conditioner and shampoo in the shower after 2 days. Personal is really kined and try all the best. I think maneger nust to more. Thanks
Comment from Hotel Management
14 Jun 2024 by Marcos Martinez, Hotel Management
Good dayThank you very much for your comments, they help us improve, we would love to have you again and treat you as you deserve.
by A verified traveler from Fair Lawn
Posted 9 Jun 2024
First day we had no AC but staff was willing to accommodate, after that it was fine. For Mexico this was a good hotel. Loved the pool. Restaurant food was good and good choices. Water available throughout.
Comment from Hotel Management
11 Jun 2024 by Marcos Martinez, Hotel Management
Unfortunately, these details prevent us from offering the 5-star service you deserve. We hope to have you back and meet all your expectations.
by A verified traveler from Surrey
Posted 31 May 2024
Really enjoyable time, nice area
Comment from Hotel Management
4 Jun 2024 by Marcos Martinez, Hotel Management
Thank you very much for your comments, we will continue working to improve.
by A verified traveler
Posted 29 May 2024
The girl who checked us in was rude and unprofessional. I had to convince her that I bought a special package which included breakfast. How she handled the situation was terrible. Room wasn’t ready until after 3 pm and the hotel was very empty. The room is set-up without a separate bathroom. The toilet and shower open into the room, no privacy. The sink is in the open once you walk in the room. I could go on with more complaints about staff and facility but I will just say, do not stay here. I can’t believe Marriott has their name on this property!
Comment from Hotel Management
30 May 2024 by Marcos Martinez, Hotel Management
We are deeply sorry for your bad experience, we are working with the people involved and reinforcing the areas of opportunity. We understand that a bad experience is enough to not return, but we hope that you will allow us once again to serve you as you deserve.
by A verified traveler from Portland
Posted 12 May 2024
Quick easy checkin. Treadmills were modern and clean. Worked fine. Excellent dining in the restaurant (ribeye and salmon steak). No complaints. Pool was nice and warm, if a little busy tonight.
Comment from Hotel Management
13 May 2024 by Marcos Martinez, Hotel Management
Good morning It is a pleasure for us to serve and serve. Thank you very much for your comments and we hope to see you soon.
by A verified traveler from Portland
Posted 21 Apr 2024
This hotel is very peaceful and friendly, perfect for a weekend getaway. The pool is clean and warm, and the food is excellent. We particularly enjoyed the ribeye steak and grilled salmon. The serrano ham was delicious too, and freshly cut in front of guests in the restaurant. The only minor downside is a missing coffee machine in the room, and we saw a few minor things that could use some fixing (towel hooks, door locks, a blind that couldn't be fully lowered). As a regular visitor to this hotel, I very much hope they give the place a bit of TLC to get it back to tip top condition. Definitely a great place to visit.
Comment from Hotel Management
23 Apr 2024 by Ac Hotel by Marriott Santa Fe, Hotel Management
Dear Kevin,We appreciate your preference and kind comments, we will work in the points that you had in the last stay to make a new best experience.Regards
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
13 Mar 2024 by AC Hotel by Marriott Santa Fe, Hotel Management
Buen día estimado Eliezer,Lamentamos mucho los inconvenientes que presento en su estancia, me gustaría tener un poco mas de retroalimentación para poder apoyarle, con gusto dejo mis datos de contacto itzel.gomez@aimbridge.com
by A verified traveler
Posted 19 Feb 2024
Pool was very dirty
Comment from Hotel Management
19 Feb 2024 by AC Hotel by Marriott Santa Fe, Hotel Management
Agradecemos tus comentarios y atenderemos de manera inmediata la incomodidad que nos mencionas, lamentamos los inconvenientes.
by A verified traveler
Posted 17 Feb 2024
It was really amazing.
We love AC hotels.
Comment from Hotel Management
26 Feb 2024 by AC Hotel by Marriott Santa Fe, Hotel Management
Dear LuisThanks for your comments, we appreciate your stay with us.See you soon.Regards
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
8 Jan 2024 by AC Hotel by Marriott Santa Fe, Hotel Management
Agradecemos su preferencia y esperamos verle pronto.
