Ratings based on 1,169 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Muy amables en este viaje a comparación de otras ocaciones también hubo kareoke para mujeres estuvo muy agradable y ricas las bebidas
Comment from Hotel Management
31 May 2024 by Araiza Mexicali, Hotel Management
Estimada Dulce,Le agradecemos por compartir sus amables comentarios sobre su reciente estancia con nosotros.Nos complace saber que encontró nuestro servicio muy amable en esta ocasión y que disfrutó del karaoke para mujeres y de nuestras deliciosas bebidas. Es gratificante saber que logramos brindarle una experiencia agradable.Esperamos tener el placer de recibirla nuevamente en el futuro y seguir ofreciéndole un excelente servicio.Atentamente,
by A verified traveler
Posted 28 May 2024
Good
Comment from Hotel Management
28 May 2024 by Araiza Mexicali, Hotel Management
Dear Jose,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 27 May 2024
The staff is great however for the price I paid I expected the hotel to not look like it was in the middle of construction. Wallpaper was peeling off the walls. Our shower handles were loose and toilet seat was very low to the ground. We won’t be staying here again sadly
Comment from Hotel Management
28 May 2024 by Araiza Mexicali, Hotel Management
Dear Guest,Thank you for sharing your comments about Hotel Araiza Mexicali.Our guests are the most important thing for us, therefore we are constantly working to improve the quality of our services to provide more pleasant experiences. We appreciate that the service of our staff was to your liking, however, we regret that we did not meet your expectations regarding the condition of the room.Currently, the only construction work being done within our facilities is located next to our main entrance, which will culminate with the opening of a Starbucks approximately in the fall, on this year.Likewise, we have higher category rooms, including one of them recently remodeled. Nevertheless, all your comments have been shared with the corresponding department and be assured that we will work on them.Please do not hesitate to contact us for any comments or questions, it will be our pleasure to assist you personally.Best regards,Guest Services
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Araiza Mexicali, Hotel Management
Dear Jose,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 25 May 2024
Nice staff and very clean place.
Comment from Hotel Management
25 May 2024 by Araiza Mexicali, Hotel Management
Dear Jose,On behalf of the entire team at Araiza Mexicali, we would like to extend our sincere gratitude for sharing your feedback.We are delighted to hear that you found our staff nice and our place very clean. Your satisfaction is our top priority, and your kind words motivate us to continue maintaining and exceeding our standards of quality and service.We look forward to the pleasure of welcoming you back in the future and continuing to provide you with a pleasant and comfortable stay.Warm regards,
by A verified traveler
Posted 24 May 2024
The best hotel in Mexicali. Friendly staff. Safe
Comment from Hotel Management
24 May 2024 by Araiza Mexicali, Hotel Management
Dear Luis,On behalf of the entire team at Araiza Mexicali, I would like to extend our sincere gratitude for sharing your experience with us.We are delighted to hear that you consider Araiza Mexicali as the best hotel in the city and that you enjoyed the friendliness of our staff and felt safe during your stay. At Araiza Mexicali, we strive to provide a welcoming and secure environment for all our guests, and it's rewarding to know that we met your expectations.Your feedback is greatly appreciated and motivates us to continue working hard to maintain and exceed our standards of excellence.We look forward to the opportunity of welcoming you back in the future and continuing to provide you with our warm service and a safe environment at Araiza Mexicali.Warm regards,
by A verified traveler
Posted 20 May 2024
Very nice and clean well maintained will definitely be going back
Comment from Hotel Management
20 May 2024 by Araiza Mexicali, Hotel Management
Dear Octavio,Thank you for sharing your positive experience at Araiza Mexicali.We are delighted to hear that you found our hotel very nice, clean, and well-maintained. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future.Best regards,
by A verified traveler
Posted 13 May 2024
Water went out for the entire building and was not in another room until 12:30am
Comment from Hotel Management
15 May 2024 by Araiza Mexicali, Hotel Management
Dear Melissa,We thank you for taking the time to share your opinion about Hotel Araiza. Since our customers are the most important for us, and so are their reviews, we are constantly working to improve the quality of our services, to provide greater experiences.We are sorry you've experienced this inconvenience during your stay. Reviewing the extraordinary situation, the reports began at 11 pm and the relevant staff informed that the situation was resolved approximately at 11:55 pm. Considering the situation, a room change was offered and accepted, and researching the details, it was made approximately at 11:30 pm. Nevertheless, we reiterate our apologies for not having the comfort and rest you deserve and rest assured that your comments have been sent to the relevant areas to work on the details mentioned.Please, feel free to contact us for any comments or questions, it will be our pleasure to personally assist you.Regards,Guest Services
by A verified traveler from canyon country
Posted 9 May 2024
Very giod
Comment from Hotel Management
9 May 2024 by Araiza Mexicali, Hotel Management
Dear Karem,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
27 May 2024 by Araiza Mexicali, Hotel Management
Dear Aaron,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
