Ratings based on 1,167 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Water went out for the entire building and was not in another room until 12:30am
Comment from Hotel Management
15 May 2024 by Araiza Mexicali, Hotel Management
Dear Melissa,We thank you for taking the time to share your opinion about Hotel Araiza. Since our customers are the most important for us, and so are their reviews, we are constantly working to improve the quality of our services, to provide greater experiences.We are sorry you've experienced this inconvenience during your stay. Reviewing the extraordinary situation, the reports began at 11 pm and the relevant staff informed that the situation was resolved approximately at 11:55 pm. Considering the situation, a room change was offered and accepted, and researching the details, it was made approximately at 11:30 pm. Nevertheless, we reiterate our apologies for not having the comfort and rest you deserve and rest assured that your comments have been sent to the relevant areas to work on the details mentioned.Please, feel free to contact us for any comments or questions, it will be our pleasure to personally assist you.Regards,Guest Services
by A verified traveler from canyon country
Posted 9 May 2024
Very giod
Comment from Hotel Management
9 May 2024 by Araiza Mexicali, Hotel Management
Dear Karem,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 6 May 2024
The breakfast buffet.
Comment from Hotel Management
6 May 2024 by Araiza Mexicali, Hotel Management
Dear Adriana,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 3 May 2024
They never toll us that they were having a wedding the day and it was really noisy like till 2am.
Comment from Hotel Management
7 May 2024 by Araiza Mexicali, Hotel Management
Dear Isabel,We thank you for taking the time to share your opinion about your stay at Hotel Araiza Mexicali.Since our customers are the most important for us, and so are their reviews, we are constantly working to improve the quality of our services, to provide greater experiences.We are a hotel that provides designated spaces for social and business events, and one of the protocols that the hotel requires is to give our guests a written notice in the rooms about this type of events and their nature, and any future events the hotel might host.We offer you an apology for this inconvenience in your stay, which was caused by external factors in the hiring of music by the hosts of the event.Nevertheless, rest assured that your comments have been sent to the relevant areas to take them into account.We reiterate our sincere apologies for not having the comfort you deserve, hoping to be able to serve you again and provide the quality service to which we are accustomed.Please, feel free to contact us for any comments or questions, it will be our pleasure to personally assist you.Regards,Guest Services
by A verified traveler
Posted 2 May 2024
Muy bien hotel
Comment from Hotel Management
2 May 2024 by Araiza Mexicali, Hotel Management
Estimada Fernanda,Muchas gracias por tomarse el tiempo de responder a nuestra encuesta. Nos complace saber que su experiencia en nuestro hotel fue satisfactoria. Agradecemos sus comentarios positivos y esperamos tener la oportunidad de recibirlo nuevamente en el futuro cercano. ¡Gracias por elegirnos para su estadía!Atentamente,
by A verified traveler
Posted 1 May 2024
I have always stayed at this hotel but last visit, one of my items went missing from my room. Feel staff should be a little more respectful towards taking people’s stuff
by A verified traveler
Posted 30 Apr 2024
Everyone was great!
Comment from Hotel Management
1 May 2024 by Araiza Mexicali, Hotel Management
Dear Susan,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 30 Apr 2024
I liked this hotel!
Comment from Hotel Management
30 Apr 2024 by Araiza Mexicali, Hotel Management
Dear Mario,Thank you for taking the time to complete our satisfaction survey. We are delighted to hear that you enjoyed your stay with us and that we met your expectations. At Hoteles Araiza, we constantly strive to provide our guests with an unforgettable experience and it is very rewarding to know that we have achieved that with you.We hope to have the opportunity to welcome you back in the near future and continue to provide you with the best service possible.Best regards,
by A verified traveler
Posted 27 Apr 2024
The treatment of the staff is exceptional .You are always greeted by everyone.Continuous inquiring if you need anything to improve your visit etc.Safety is a big ticket item in my book when you are outside the country. The top security throughout .The outside in the parking lot is exceptional .The breakfast buffet is so abundant fresh and delicious .What a way to start your adventure .
Comment from Hotel Management
29 Apr 2024 by Araiza Mexicali, Hotel Management
Dear Anita,On behalf of the entire team at Araiza Mexicali, we would like to express our sincere gratitude for taking the time to share your feedback with us.We are delighted to hear that you had an exceptional experience during your recent stay with us. Providing outstanding service and ensuring the safety and comfort of our guests are our top priorities, and we are thrilled to learn that our staff members exceeded your expectations in these areas. It is wonderful to know that you felt welcomed and cared for throughout your visit.Your kind words about our breakfast buffet are truly appreciated. We strive to offer a wide variety of fresh and delicious options to help our guests start their day on the right note.Thank you once again for choosing Araiza Mexicali for your accommodation needs. We look forward to welcoming you back for another memorable stay in the future.Warm regards,
by A verified traveler
Posted 27 Apr 2024
It's was canceled at the reception?? I had to use myself credit cards they never gave your prices
Comment from Hotel Management
30 Apr 2024 by Araiza Mexicali, Hotel Management
Dear Carlos,Thank you for sharing your feedback regarding your recent stay at Hotel Araiza Mexicali.As our valued guest, your satisfaction is our top priority, and we appreciate your insights as they help us enhance our services to provide even better experiences.Upon reviewing your reservation, we observed that both rooms were pre-paid through the booking portal, and they were reserved for two adults each. Consequently, at check-in, an additional fee was applied for the extra guests. Rest assured that your comments have been forwarded to the relevant departments for further review and improvement.Please know that the reception did not cancel your reservation but rather adjusted the arrival date to accommodate you at the day and hour of your arrival.Expedia indicated that your arrival was scheduled for April 15th. However, we understand that you arrived on April 14th at 11:00 PM. Due to our check-in policy, which begins at 3:00 PM, your reservation was not reflected in the arrivals for that day. Therefore, your room should have been made available on April 15th starting at 3:00 PM. However, we accommodated your early arrival and provided your room at 11:19 PM on April 14th.Should you have any further comments or questions, please do not hesitate to reach out to us. We are here to assist you and ensure your satisfaction.Warm regards,Guest ServicesHotel Araiza Mexicali
