Ratings based on 506 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
The hotel exceeded my expectations, beautifully designed rooms. The staff was incredibly friendly and attentive, making my stay even more enjoyable. Additionally, there are many excellent restaurants in the area, offering a variety of dining options. Highly recommended!
by A verified traveler
Posted 8 Jun 2024
Great
Comment from Hotel Management
10 Jun 2024 by Atte. Gerencia General, Hotel Management
Estimado Sr. Hilario, Muchas Gracias por elegirnos como su opción de hospedaje, en sus Visitas a La Ciudad, deseo regrese pronto y tener la oportunidad de saludarle.
by A verified traveler
Posted 3 Jun 2024
It took to long to check in
Comment from Hotel Management
5 Jun 2024 by Atte. Gerencia General, Hotel Management
Dear Felix, we apologize for the delay in service. We appreciate the honor of his preference, and we hope to return very soon, when he visits our City.
by A verified traveler
Posted 3 Jun 2024
On there website very difficult to see that they do not accept pet so i paid in advance got there they refuse to reimburse me i am almarriot member but no more if those corporate graber
Comment from Hotel Management
5 Jun 2024 by Atte. Gerencia General, Hotel Management
Dear Richard, I am very sorry about what happened to your reservation and in particular your needs. I offer you a sincere apology for these inconveniences.
by A verified traveler
Posted 2 Jun 2024
Love the excellent customer service.
Comment from Hotel Management
5 Jun 2024 by Atte. Gerencia General, Hotel Management
Elizabeth, Many, many thanks for your valuable words. They motivate us to continue working, always thinking about our guests. We hope you return very soon and we can greet you.
by A verified traveler
Posted 2 Jun 2024
The only thing i didn't like was the bathroo, it didn't have privacy with those glass doors and the mirror facing the bathroom. When hou are sharing the room with a friend, you want a little more privacy.
Comment from Hotel Management
5 Jun 2024 by Atte. Gerencia General, Hotel Management
Dear Angela, Thank you very much for choosing us as your lodging option. We apologize for the inconvenience experienced during your stay. We hope to greet you very soon.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Atte. Gerencia General, Hotel Management
Dear Alheni, Those of us who are part of the City Express Plus by Marriott Mexicali Team, appreciate the honor of your preference. We hope you choose us again on your next visit to the City. Have a nice day.
by A verified traveler
Posted 28 May 2024
Lots of noise during night time (between rooms) no parking space sufficient. Room was a little dusty
Comment from Hotel Management
30 May 2024 by Atte. Gerencia General, Hotel Management
Dear Guest, We are very sorry for your experience during your last stay. We sincerely apologize, we hope to offer you much better service on his next visit.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
30 May 2024 by Atte. Gerencia General, Hotel Management
Estimada Selene, Muchas Gracias por su visita, Muchas Gracias por su evaluación. La esperamos muy pronto de regreso.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Atte. Gerencia General, Hotel Management
Estimada Mercedes, Muchas Gracias por su evaluación, nos motiva a continuar trabajando enfocados en nuestro Huésped. Deseamos que vuelva a eligirnos, en su próxima visita a la Ciudad. Tenga Usted un Excelente Día.
