Ratings based on 993 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Terrible
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Tania,We value your feedback and apologize for any inconvenience caused during your stay. If you have specific details you'd like to share, please reach out to our management team directly. Thank you for your comments.
by A verified traveler from Dalton
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Rhonda,We appreciate you choosing to stay with us and hope you had a pleasant experience overall. We value your opinion and invite you to contact us directly with any specific feedback you may have. We look forward to welcoming you back in the future.
by A verified traveler
Posted 30 May 2024
We walked in and the smell of drugs hit us in the face. We saw stains all over the sheets and lamp shades we cleaned what we could. They asked for a deposit witch the hotel site didn't say anything about. I had already paid for the room on line and couldn't get my money back so I gave the deposit. Did nothing wrong no smoking or extra ppl in the room nothing I wait a few days and call about my deposit and they said that there was a cigarette but in the trash can so they kept the deposit. They had no ashes trays outside the door so I threw it away when I got to my room. Their was no ashes anywhere but just cause that butt they stole that 100 $ from me. I only stayed their to get away from big storms we had and I had no power.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Dustin,We apologize for the experience you had during your recent stay. Please know that our hotel has strict policies in place to ensure the comfort and safety of all guests. Any additional charges, including deposits, are communicated at the time of check-in, as stated in our terms and conditions. We encourage you to reach out to our management team directly to address any concerns regarding your deposit. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 27 May 2024
We actually really enjoyed our stay here. Staff was friendly. Room was good and cleaned bed and jetted tub was amazing. I proposed to my boyfriend the last night room looked amazing that night.
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Jessica,We are delighted to hear that you enjoyed your stay with us and that our friendly staff helped make your visit memorable. It is wonderful to hear that the room and amenities contributed to such a special moment. Thank you for choosing our hotel for this significant occasion.
by A verified traveler from canton
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Michael,We appreciate you choosing our hotel for your stay. If there were any specific areas you feel we could improve on, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.
by A verified traveler
Posted 20 May 2024
It was the craziest thing. Outside this place is a disaster. Inside it's the nicest hotel room and the cleanest I have ever seen in my life. The difference is Stark. Stark Stark
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Ralph, We appreciate your feedback and are glad to hear you enjoyed our clean and comfortable hotel rooms. Your comfort is our priority, and we strive to maintain high standards of cleanliness. We hope you had a pleasant stay overall.
by A verified traveler
Posted 4 May 2024
The pool was out of service and the power went off for 5 hours.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Katelynn,We regret any inconvenience you may have experienced during your stay. We strive to address such situations promptly to minimize disruption to our guests' experiences. We appreciate your understanding and hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 2 May 2024
Nice helpful staff
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello Rebecca,We are pleased to hear that you found our staff helpful during your stay. Providing excellent service to our guests is a top priority for us. Your feedback is appreciated as we continuously strive to exceed guest expectations. Thank you for choosing our hotel for your accommodations.
by A verified traveler
Posted 1 May 2024
They need to fill pool and hot tub… place would be so much better…
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello melinda,We appreciate your feedback regarding the pool and hot tub area. We understand the importance of these amenities to our guests and will share your comments with our management team for their consideration. Thank you for bringing this to our attention.
by A verified traveler
Posted 28 Apr 2024
The place was okay, but there were people in their cars in the parking lot that were just hanging out for hours. Others were at the doorway being loud and had a rowdy feel. Immediately around the hotel was large parking lots with little landscaping. It was okay.
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Rebecca,We regret to hear about your experience. Our team aims to provide a comfortable environment for all guests. Your feedback will be shared with the appropriate departments for review. We appreciate you taking the time to bring this to our attention and hope to welcome you back in the future for an improved stay.
